The Science of Customer Success
Ed PowersCustomer Success is about one thing: people making decisions. The process is surprisingly predictable. And the more you know about the science, the more you can influence the outcomes.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 18 | Founded | 6 months ago | Last Issue | 6 days ago |
| Active | |||||
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edpowers80525.substack.comLatest Issues
How to Establish Trust
It's earned and learned
Trust is the glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.
How to Make Breakthroughs
Hint: Being proactive isn't enough
LinkedIn is full of advice describing how Customer Success teams can be more proactive. A growing army of consultants says CS teams should detect upstream risk and mitigate it using their clever framework...
Customer Delight Done Right
Too much of a good thing can be a bad thing
How should your team deliver “Wow!” experiences?
BS in CS: Issue #8
All friction is bad
This continuing series explores common, but misleading and sometimes dangerous BS in CS. We will apply science to challenge faulty beliefs and suggest better alternatives.
BS in CS Issue 7
CSM compensation MUST include incentive pay
This continuing series explores common, but misleading and sometimes dangerous BS in CS. We will apply science to challenge faulty beliefs and suggest better alternatives.
Audience Metrics
Subscribers, engagement, traffic and sponsorship for The Science of Customer Success.
| Subscribers | Engagement | 66 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
I help teams make breakthroughs in customer loyalty by addressing why customers leave—and why they stay. My approach combines neuroscience with data analytics and enterprise-wide improvement to deliver dramatic results.
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