The Science of Customer Success
Ed PowersCustomer Success is about one thing: people making decisions. The process is surprisingly predictable. And the more you know about the science, the more you can influence the outcomes.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 13 | Founded | 4 months ago | Last Issue | 14 days ago |
| Active | |||||
Read this Newsletter
edpowers80525.substack.comLatest Issues
BS in CS: Issue #6
Customers don't churn because of price
This continuing series explores common, but misleading and sometimes dangerous BS in CS. We will apply science to challenge faulty beliefs and suggest better alternatives.
BS in CS: Issue #5
This continuing series explores common, but misleading and sometimes dangerous BS in CS. We will apply science to challenge faulty beliefs and suggest better alternatives.
Item #5: You must manage CSMs by their KPIs
Obviously business is...
How to Counteract Natural Post-Sales Dissatisfaction
It starts by understanding humans
Is customer dissatisfaction unavoidable after a sale?
BS in CS: Issue #4
If you deliver enough value, your customer will renew
There’s plenty of misinformation in Customer Success. This is a continuing series that explores common, but misleading and sometimes dangerous BS in CS. We will apply science to challen...
The Silos We Build
And how to break them down
What’s the greatest source of friction and frustration in a customer’s journey?
Audience Metrics
Subscribers, engagement, traffic and sponsorship for The Science of Customer Success.
| Subscribers | Engagement | 66 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
Explore More
Authors
The writers behind this newsletter.
I help teams make breakthroughs in customer loyalty by addressing why customers leave—and why they stay. My approach combines neuroscience with data analytics and enterprise-wide improvement to deliver dramatic results.
Frequently Asked Questions
How can I access the email archive for The Science of Customer Success?
You can find recent issues that have been published by The Science of Customer Success on Reletter by scrolling up to where it says Latest Issues. Tap on the link for any of the most recent emails or hit More Issues to see older ones.
How many subscribers does The Science of Customer Success have?
To see how many people subscribe to The Science of Customer Success, simply upgrade your Reletter account. We provide readership numbers and lots of other stats for this newsletter so you can decide if it's worth reaching out to.
How can I advertise in The Science of Customer Success?
Newsletter advertising can be extremely effective when it's done right. Before you pitch The Science of Customer Success as a potential sponsor or partner, make sure that you've done your research and checked its newsletter stats with Reletter.
Then, personalize one of our winning pitching templates and send it to the right person using the contact info provided.
How much does it cost to sponsor a publication like The Science of Customer Success?
Newsletter ad rates (or CPM) vary depending on many factors, including industry, number of subscribers, open rate, ad placement and more.
To find out how much an ad will cost, contact The Science of Customer Success using the contact information provided and ask for a copy of their media kit.
How can I find newsletters related to The Science of Customer Success?
Scroll up to where it says Related Newsletters to see other publications like The Science of Customer Success. You can also search our email newsletter directory to discover other newsletters that cover the topics you're interested in.
How do I contact The Science of Customer Success?
Reletter provides this newsletter's website URL above, where you will often find their contact information. We also provide links to associated social media accounts and pitching templates so you can reach out fast.