Customer Service Leadership in the age of AI
Peter ArmalyWhy artificial intelligence changes everything in business, including your day to day job as a team leader.
| Platform |  | Pricing | Only free issues | Publishes | Monthly |
|---|---|---|---|---|---|
| Issues | 10 | Subscribers | Read | peterarmaly.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
When an essay creates a necessary firestorm
You may have read the recent essay by Citrini Research called, THE 2028 GLOBAL INTELLIGENCE CRISIS: A Thought Exercise in Financial History, from the Future. If not, you should. Just don’t read it before bed.
Don't Dismantle Customer Success - Encode It
A couple of months ago, I published an article arguing that Customer Success as a distinct business organization will mostly disappear within the next couple of years. The response was immediate, mostly in agreement, and was more anxious th...
The Coming Obsolescence of Customer Success
The Coming Obsolescence of Customer Success: Why the Department Will Disappear
Cheers to people working hard outside the glare and noise of AI
You know what’s good about being a judge on a panel for an International Customer Experience Awards program in late 2025?
Authors
The writers behind this newsletter.
B2B customer lifecycle management enthusiast and idea pusher
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