Reletter
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Sean Kellett

Remember why you got into technology? It wasn't to spend your career fighting fires and processing tickets. Discover how to rebuild IT delivery around platforms, not people - and get back to meaningful work.

Platform
Substack
PricingFreemiumPublishesWeekly
Issues12Foundeda year agoLast Issue4 months ago
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Latest Issues

The Web is no place for an Agent

OpenClaw.

It’s practically a modern day wizard. With access to your files, your email, your browser, your calendar - it can practically run your life. And it doesn’t wait to be asked. It acts. It remembers. It negotiates car prices while y...

4 months ago

AI: Interpretation, not Automation

A 2025 MIT study analyzing 300 public AI deployments found that 95% of enterprise AI pilots fail to deliver measurable business impact. That is a very sobering figure. Ninety-five percent.

So, the obvious question - why? Well, the MIT rese...

9 months ago
1

AI isn't magic

Is your leadership team suddenly obsessed with “AI strategy”? Are vendors flooding your inbox with promises of AI-powered everything? Has your budget request for basic infrastructure maintenance been sidelined while innovation funds flow fr...

10 months ago

The Self Serve Operating Model

In my last article I explained how the High Touch IT operating model, the model that creates productivity disasters, actually works. I explained how the "Call the Expert" model transforms simple tasks into multi-month ordeals. And previousl...

10 months ago

The High Touch Operating Model

I have written about the Company Queue and Empty Landing Zones. About how High Touch delivery creates productivity disasters and expensive platforms nobody uses. But here's the question that matters: What exactly is High Touch delivery?

Mo...

a year ago
2

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    I have a keen interest in improving productivity by finding better ways to use modern technology.

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