Sean Kellett
Sean KellettRemember why you got into technology? It wasn't to spend your career fighting fires and processing tickets. Discover how to rebuild IT delivery around platforms, not people - and get back to meaningful work.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 11 | Subscribers | Read | seanjkellett.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
AI: Interpretation, not Automation
A 2025 MIT study analyzing 300 public AI deployments found that 95% of enterprise AI pilots fail to deliver measurable business impact. That is a very sobering figure. Ninety-five percent.
AI isn't magic
Is your leadership team suddenly obsessed with “AI strategy”? Are vendors flooding your inbox with promises of AI-powered everything? Has your budget request for basic infrastructure maintenance been sidelined while innovation funds flow fr...
The Self Serve Operating Model
In my last article I explained how the High Touch IT operating model, the model that creates productivity disasters, actually works. I explained how the "Call the Expert" model transforms simple tasks into multi-month ordeals. And previousl...
The High Touch Operating Model
I have written about the Company Queue and Empty Landing Zones. About how High Touch delivery creates productivity disasters and expensive platforms nobody uses. But here's the question that matters: What exactly is High Touch delivery?
Authors
The writers behind this newsletter.
I have a keen interest in improving productivity by finding better ways to use modern technology.
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