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shish.substack.comLatest Issues
A Crossroads After Three Decades
A Crossroads After Many Years
After nearly thirty years at Microsoft, I am spending more time than I expected thinking about a simple but significant question. I am trying to understand whether I should continue on the path I know or wh...
I Let Agents Run a Retail Store. Here Is What Happened.
Audio TLDR
Video TLDR
The Shift
I love getting my hands on technology. Not to review it from a distance, but to actually build with it, break it, and figure out what it can really do. That hands-on in...
Claws, Curiosity, and a Raspberry Pi
Audio TLDR
I have been spending time with Andrej Karpathy’s notes on what he calls “claws.” A system that runs continuously, observes state, and takes action without waiting for a prompt feels like a natural step beyond...
From Tasks to Outcomes: How AI Is Reshaping the Structure of Organizations
Audio TLDR
A recent conversation with stayed with me. She pointed me to an article from Block on the idea of moving from hierarchy to intelligence. We had been discussing Openclaw and what persistent, always-on systems...
Using AI to Elevate Service Quality and Customer Experience
Recent discussions about using AI to monitor whether employees say “please” and “thank you” highlight an important leadership question. Not whether AI belongs in frontline environments. It does. The real question is how we apply it.
AI can...
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mononymous humanist & thalassophile/passionate about #AI #IoT #startups #retail #sailing #hamradio #psychology/25years @ #Microsoft, opinions my own
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