Woest enthousiaste klanten
Sydney BrouwerHoe creëer je woest enthousiaste klanten nu en in de toekomst? Daarover spreek en schrijf ik. Schrijf je in en ontvang 5 stappen om van boze klanten weer blije klanten te maken direct
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 13 | Subscribers | Read | sydneybrouwer.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Van gebouw met bedden naar 5-sterrenhotel
“Wat is de grootste fout die je gemaakt hebt en waar je andere managers voor wil behoeden?"
Voor een betere klantbeleving moeten we wat minder managen
Wil je een écht klantgerichte organisatie? Dan is het tijd om het managen wat los te laten en meer te gaan leiden. Managen draait vaak om controleren, beheersen en consistentie. Leiderschap daarentegen gaat over richting geven, inspireren e...
⛓️💥 Hoe managers klantgerichtheid kunnen maken of breken
Iedere manager zegt klantgerichtheid belangrijk te vinden, maar wat doe je als de dagelijkse praktijk je uitdaagt?
De +1 van een pizzabezorger
Alles wat je doet kan je een heel klein beetje leuker, beter, fijner, sneller, makkelijker of spannender doen voor je klant. Dat is de kracht van een +1. Als je dat maar vaak genoeg doet, word je vanzelf heel goed.
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Authors
The writers behind this newsletter.
A speaker and author from the Netherlands. Specialised in customer experience and customer-centricity. Now researching and writing a new book about creativity, flexibility and improvisation.
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