Woest enthousiaste klanten
Sydney BrouwerHoe creรซer je woest enthousiaste klanten nu en in de toekomst? Daarover spreek en schrijf ik. Schrijf je in en ontvang 5 stappen om van boze klanten weer blije klanten te maken direct
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 10 | Subscribers | Read | sydneybrouwer.substack.com |
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De +1 van een pizzabezorger
Alles wat je doet kan je een heel klein beetje leuker, beter, fijner, sneller, makkelijker of spannender doen voor je klant. Dat is de kracht van een +1. Als je dat maar vaak genoeg doet, word je vanzelf heel goed.
Een les in klantgerichtheid van twee toiletjuffrouwen
๐๐๐ง ๐ฅ๐๐ฌ ๐ข๐ง ๐ค๐ฅ๐๐ง๐ญ๐ ๐๐ซ๐ข๐๐ก๐ญ๐ก๐๐ข๐ ๐ฏ๐๐ง ๐ญ๐ฐ๐๐ ๐ญ๐จ๐ข๐ฅ๐๐ญ๐ฃ๐ฎ๐๐๐ซ๐จ๐ฎ๐ฐ๐๐ง
Hoe klantgericht is jouw organisatie? Bekijk hoeveel punten jij scoort!
Elke organisatie wil wel klantgericht te zijn, maar vaak staat de praktijk haaks op die ambitie. Het gebeurt maar al te vaak dat managers roepen dat klantgerichtheid prioriteit is, terwijl medewerkers worden afgerekend op targets als AHT of...
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Authors
The writers behind this newsletter.
A speaker and author from the Netherlands. Specialised in customer experience and customer-centricity. Now researching and writing a new book about creativity, flexibility and improvisation.
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