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Woest enthousiaste klanten

Sydney Brouwer

Hoe creëer je woest enthousiaste klanten nu en in de toekomst? Daarover spreek en schrijf ik. Schrijf je in en ontvang 5 stappen om van boze klanten weer blije klanten te maken direct

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Substack
PricingOnly free issuesPublishesWeekly
Issues7SubscribersRead sydneybrouwer.substack.com

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

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Het vergeet-me-nietje, het bekende blauwe bloemetje, kan ons een belangrijke les leren op het gebied van klantgerichtheid en klantbeleving. Voor die les moeten we eerste even de geschiedenis van de naam van het bloemetje induiken.

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"Filiaalmanager naar de kassa, alsjeblieft."

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Wat een rampzalige bosbrand uit 1949 ons kan leren op het gebied van organisatieverandering

Op 5 augustus 1949 vliegt er een vliegtuig boven het Helena National Forest in de Amerikaanse staat Montana. Aan boord zijn 15 mannen met misschien wel de stoerste functietitel ooit. Het zijn zogenaamde ‘smokejumpers’, brandweerlieden die u...

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Authors

The writers behind this newsletter.

  • Sydney Brouwer

    A speaker and author from the Netherlands. Specialised in customer experience and customer-centricity. Now researching and writing a new book about creativity, flexibility and improvisation.

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