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Platform | Substack | Pricing | Only free issues | Publishes | Weekly |
---|---|---|---|---|---|
Issues | 7 | Subscribers | Read | sydneybrouwer.substack.com |
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Het vergeet-me-nietje, het bekende blauwe bloemetje, kan ons een belangrijke les leren op het gebied van klantgerichtheid en klantbeleving. Voor die les moeten we eerste even de geschiedenis van de naam van het bloemetje induiken.
"Filiaalmanager naar de kassa, alsjeblieft."
Op 5 augustus 1949 vliegt er een vliegtuig boven het Helena National Forest in de Amerikaanse staat Montana. Aan boord zijn 15 mannen met misschien wel de stoerste functietitel ooit. Het zijn zogenaamde ‘smokejumpers’, brandweerlieden die u...
The writers behind this newsletter.
A speaker and author from the Netherlands. Specialised in customer experience and customer-centricity. Now researching and writing a new book about creativity, flexibility and improvisation.
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