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| Platform |  | Pricing | Freemium | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 289 | Founded | 3 years ago | Last Issue | 7 days ago |
| Active | |||||
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thecontentwrangler.comLatest Issues
How an IT Team Learned What A CCMS Was For — By Discovering They Couldn't Remember Their Own Instructions
IT departments and tech writing teams have been talking past each other for decades — AI adoption is just the latest place it's showing up
My first big consulting engagement was in 1999, with a global pharmaceutical maker trying to shave d...
AI Didn't Create Documentation Debt — It Exposed It
A client described a problem to me in a recent meeting. Their company built AI-powered incident response software for use by cybersecurity teams. Here’s how it works (at a high level): during a live security breach, the tool reads the compa...
When AI Can't Read Your Page, It May Read Your Metadata Instead
A colleague recently asked me to review a product ahead of its public launch and assess how the company was positioning it. Before reading the company's marketing copy, I did what I often do when investigating an unfamiliar product. I gave...
Technical Documentation: The Missing Pillar in Microsoft's AI Readiness Assessment
The assessment measures strategy, governance, data, and infrastructure, and never asks whether the product usage instructions are explicit enough for a machine to use
I’ve spent a lot of time telling anyone who’ll listen that AI readiness...
Are We Letting Software Decide What AI Should Know About Our Products?
I didn’t pay much attention to llms.txt when it first started appearing on documentation sites. At first glance, it looked like another generated file that did something I didn’t need to understand at the time.
Then I realized something wa...
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Authors
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Scott Abel is a Content Strategy Evangelist at Heretto, CEO of The Content Wrangler, and an expert in technical communication management. He hosts webinars, writes for industry pubs, authors books, mentors students, and speaks at events globally.
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