The Knowledge System
Michael CarrOur aim is to help organizations improve through systems thinking.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 40 | Founded | 4 years ago | Last Issue | 4 days ago |
| Active | |||||
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posts.knowledgesystem.comLatest Issues
Five-minute Deming: Tampering
A leader can make a process worse while trying very hard to improve it. That is the danger of tampering. When every disappointing result triggers a new rule, a new explanation, or a new adjustment, management may be reacting to routine vari...
Five-minute Deming: Intrinsic motivation
Most people do not begin meaningful work hoping to do the minimum. They want to contribute, solve problems, serve people well, and take pride in what they do. Yet many organizations manage as if motivation must be manufactured from the outs...
Five-minute Deming: Zero defects
Zero defects sounds like seriousness. It sounds like standards. It sounds like the kind of phrase a responsible executive should say when quality slips.
That is exactly why it is dangerous.
The problem is not the desire for fewer defects....
Five-minute Deming: Employee retention
Most leaders talk about employee retention as if it were mainly a hiring problem, a pay problem, or a culture problem. W. Edwards Deming points us somewhere more demanding. What if people leave because the system makes good work too hard, a...
Five-minute Deming: Profit
Most leaders would never say profit does not matter. The problem is almost the opposite. They talk about profit constantly. Budgets tighten. Targets multiply. Departments are pressed to improve their own numbers. On the surface, that can lo...
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Authors
The writers behind this newsletter.
Dr. Carr is the founder of Carr Engineering, Inc and has over 25 years of experience employing systems thinking in business. He is a frequent thinker, speaker, and consultant on the topic.
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