Systems of Human Performance
MichaelDedicated to the discussion and exploration of Systems and the effects they have on performance through human interaction.
| Platform |  | Pricing | Freemium | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 96 | Founded | 2 years ago | Last Issue | 9 days ago |
| Active | |||||
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performancesystems.substack.comLatest Issues
Read-along: Quality Function Deployment
In this read-along podcast, I read through and provide commentary on my recent post on Quality Function Deployment and the House of Quality.
QFD and the House of Quality play a vitally important step in the product development process. The...
Quality Function Deployment
The past two articles in this series established two things that are in tension with each other. First, customers have wants which can be identified, understood, categorized, and prioritized with the right tools. Namely, the Kano Model. At...
Read-along: Exploring Design Tradeoffs
In this read-along podcast, I read through and provide commentary on my recent post on Design Tradeoffs.
Design Tradeoffs are real. They are unavoidable. What we do with them is important.
Please share, like and subscribe.
Link to the Kn...
You Just Can't Have it all
Last week we established that not all customer wants are equal. The Kano model gives us a way to sort them, separating what the product must do (table stakes) from what it should do better (performance) and what might genuinely surprise and...
Read-along: Diagramming Customer Wants and Expectations
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| Subscribers | Engagement | 74 | Monthly Web Visits | ||
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Authors
The writers behind this newsletter.
Please subscribe to Systems of Human Performance. | I write about Systems Thinking, systems design, and the way it impacts our lives.
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