The gist of the hospitality industry is arguably guest experience, that is, the journey the guest takes when they decide to book a stay at a given hotel.

This journey starts way before the guest sets fo...

17 days ago

source

One woman's reckless attempt to summarize the entire history of the hotel

"Life can only be understood backwards; but it must be lived forwards."

- Søren Kierkegaard

Dear guest,

In order to see what’s ahead of us, we must understand where we come from.

Hospitality is one of the longest-standing industries in...

24 days ago

source

The philosophy of beauty

Dear guest,

I am pleased to welcome you to this letter, which is the 400-subscriber special of the Philosophy of Hospitality.

This piece started when I was listening to this podcast episode, where talks about what attracts her to hospita...

a month ago

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Authors

The writers behind this newsletter.

Emma Näpänkangas

tPH is the internet's first grand hotel. Welcome in!

Sanchita

Talk to me about hotels, design and the human condition.

Michaela Carpenter

Field notes from the material world: culture, brand, environment, hospitality, craft.

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