I don’t exactly know what prompted this (perhaps my recent visit to the outskirts of the Scottish Highlands), but it I can now see that it has been b...

21 days ago

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The very important matter of hotel uniforms

Dear guest,

Greetings from Scotland!

I’m here on a very special trip featuring a bunch of bagpipes and kilts and steak pies.

Today’s letter is something I wrote a while back, and maybe something a bit more frivolous than what you’ve gott...

a month ago

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Is devotion the secret to exquisite service?

Welcome to The Reservation, a tPH letter including long-form analysis and cultural criticism of the hospitality industry and relevant trends.

In this letter: why people are addicted to Aman, hospitality memes, the ethics of hospitality, an...

a month ago

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Emma Näpänkangas

tPH is the internet's first grand hotel. Welcome in!

Sanchita

Talk to me about hotels, design and the human condition.

Michaela Carpenter

Field notes from the material world: culture, brand, environment, hospitality, craft.

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