The X-Mentor
Greg ParrottManage Experiences like a Business
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 50 | Founded | 4 years ago | Last Issue | 7 months ago |
| Active | |||||
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xmentor.substack.comLatest Issues
The X-Interviews | Irresistible Change
Phil Gilbert on leading IBM’s 21st century design transformation
Phil Gilbert is the author of Irresistible Change: A Blueprint for Earning Buy-In and Breakout Success.
Phil Gilbert is best known for leading IBM’s 21st century transfor...
The X-Interviews | uxGPT
Patrick Neeman on uxGPT, Shifting UX Roles, and Business Impact
Patrick Neeman is Director of UX Design, AI Experiences at Workday. He is the author of uxGPT: Mastering AI Assistants for UX Designers and Product Managers.
Known for his...
The X-Mentor Impact Report
Overview
The X-Mentor can genuinely help sharpen your leadership edge.
The X-Mentor is a Substack publication by veteran strategist Greg Parrott that explores trends and topics related to the business impact of design. Its mission is t...
Journey Management Maturity: Radically Reinventing Design’s Business Impact
Summary
A company's future success lies in Mastering Journey Management, the key to driving customer value and business impact through experience design.
But how can we pivot from the current perception of Design as a Custodial Service...
Experiential Metrics: Investing in People
Summary
A company gains greater returns on their investments when they invest in people.
But are businesses prioritizing people—or just profit?
And are we truly measuring what matters?
We Understand: businesses exist to make money. T...
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| Subscribers | Monthly Web Visits | Accepts Sponsors | |||
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Authors
The writers behind this newsletter.
Greg Parrott is the founder of The X-Mentor, a consultancy that helps organizations manage customer experience like a business. He also publishes a Substack focused on turning customer experience into measurable financial outcomes.
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