Zero Sev Zero
Tim IrvingReliability thoughts and philosophy for technology and software engineering
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 24 | Founded | 6 months ago | Last Issue | 8 days ago |
| Active | |||||
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Best Effort
Priya is on the bridge because the page found her, and the page had to find someone. She writes payments code. She has run an incident before, in the sense that she was on one once, in a corner of it, watching someone else run it.
That som...
Fluent
In May of 2026, a developer gave Google’s Gemini agent a narrow task: fix a handful of authentication bugs across a few files. What it did instead, by the developer’s account, was open a change touching three hundred and forty files, delete...
Thank You for Your Interest
Dear Customer,
Thank you for your recent order, placed Tuesday at 9:47pm: one large Quarter Pounder meal, six Chicken McNuggets, one Oreo McFlurry.
After careful consideration, a decision has been made to proceed with other customers this...
None Yet
A reader asked what a small company should build for incident management on day one. Here is the entire policy.
Incident Policy, v1
When to declare. Declare an incident when a problem needs more attention than you can give it alone...
Minus Two Minutes
At 1:24 in the morning on 26 March 2024, the lights went out on a container ship called the Dali, and the Francis Scott Key Bridge had about five minutes left to stand.
The ship had left its berth at Seagirt a little before, bound for Sri...
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Authors
The writers behind this newsletter.
Incidents, PIRs, AI... oh my.
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