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The Human Advantage

Tony Dowling

Better sales results come from better sales management. Essays on the people, principles and systems that make performance repeatable.

Platform
Substack
PricingOnly free issuesPublishesTwice weekly
Issues122Founded2 years agoLast Issue13 days ago
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tonydowling.substack.com
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Latest Issues

The Human Advantage Starts With Who You Hire

I’m working on a very exciting AI project.

Me.

For the past week, I’ve been trying to extract my own Sales Operating System from my head.

Thirty years of experience. Successes, failures, lessons, principles, mechanisms, instincts and sca...

13 days ago
1
8

The Great CRM Lie: Why No Agency on Earth Can Fix Your Sales Transformation

Every year, thousands of Managing Directors and Sales Directors sign off on five- and six-figure invoices for CRM implementations.

The pitch from the agency is always seductive: “Hand us your processes. We’ll build the pipelines, automate...

21 days ago
1

Everyone agrees CRM adoption is a management problem

Yesterday I came across another discussion about a failed HubSpot implementation. The story was familiar.

A business invested heavily in HubSpot. The rollout failed.

The software was eventually abandoned.

In the comments I wrote:

“Ado...

a month ago
1
2

Management Isn't About Checking Up On People

One of the biggest misunderstandings in sales leadership is the belief that management is about control.

It isn’t.

Management is about helping people achieve the standard they agreed they wanted to reach.

That’s a very different thing....

a month ago
1

We All Have a Plan. Most of Us Just Haven't Written It Down.

Every day was a blur of appointments, phone calls, meetings and desperately trying to remember who I’d promised what. Looking back, I did have a strategy. I just didn’t know it.

My first sales plan could be written on a Post-it note.

Get...

2 months ago
1

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  • Tony Dowling

    By Tony Dowling — I build Sales Operating Systems for a living. Ex MD and Sales Leader. HubSpot Certified Trainer, founder of The Graduate School for Sales Leaders, I’ve spent 20+ years watching sales leaders solve the wrong problems.

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