Practical advice for Customer Success Managers from practitioners who have been in the seat.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 14 | Last Issue | 6 months ago | Active |
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csin15.comLatest Issues
Finding Your Next Role in Customer Success
In this episode of CSin15, Jason and Chris share lessons learned from their recent job searches. After both successfully landing new roles, Jason at Vanta and Chris at Clay, they break down what actually works when searching for your next C...
Foundations of CS: Breaking the Sales vs. Customer Success Mentality
Let's address the elephant in the room: the most toxic trait hurting Customer Success teams today is the "Sales vs. CS" mentality.
I see it everywhere. CSMs rolling their eyes when sellers hand over "impossible" accounts. Sales teams frust...
Foundations of CS: Building Your Capacity Model
As Customer Success matures as a discipline, one truth has become crystal clear: most CS leaders drastically overestimate what their teams can handle.
Without an effective capacity model, you're flying blind. CSMs become overwhelmed, custo...
Level Up: Effectively Managing C-Level Engagements
Picture this: You've calendared a QBR with your key account's CMO. Your stomach drops a little. Should you bring your AE? What metrics do they actually care about? Will they even remember who you are from the last call six months ago?
If t...
Level Up: Core Processes to Help Develop
Sarah, a CSM at a growing SaaS company, noticed something frustrating: every new customer seemed to stumble through the same onboarding challenges, her teammates repeatedly struggled with the same unhealthy account patterns, and leadership...
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