Reletter
Artwork for Customer Futures

Customer Futures

Jamie Smith

It's time to reimagine customer relationships.

Platform
Substack
PricingOnly free issuesPublishesWeekly
Issues189Founded6 years agoLast Issue10 days ago
Active

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customerfutures.com
Artwork for Customer Futures

Latest Issues

AI agents are not digital colleagues - and you're not ready for what’s coming

Hi everyone, thanks for coming back to Customer Futures.

Each week I unpack the disruptive shifts around Empowerment Tech. AI Agents, digital wallets, Personal AI in and the future of the digital customer relationship.

If you haven’t yet...

10 days ago
5

Let’s not throw the (AI accountability) baby out with the (digital ID) bathwater

Hi everyone, thanks for coming back to Customer Futures.

Each week I unpack the disruptive shifts around Empowerment Tech. AI Agents, digital wallets, Personal AI in and the future of the digital customer relationship.

If you haven’t yet...

a month ago
2

Is Apple about to launch ‘Embedded Identity’?

Hi everyone, thanks for coming back to Customer Futures.

Each week I unpack the disruptive shifts around Empowerment Tech. AI Agents, digital wallets, Personal AI in and the future of the digital customer relationship.

If you haven’t yet...

a month ago
2

No one is listening to Steve Jobs’ advice about the EU Digital ID Wallet

Hi everyone, thanks for coming back to Customer Futures.

Each week I unpack the disruptive shifts around Empowerment Tech. AI Agents, digital wallets, Personal AI in and the future of the digital customer relationship.

If you haven’t yet...

a month ago
3
4

AI Agents will break every “Free Cancellation” policy you have

Hi everyone, thanks for coming back to Customer Futures.

Each week I unpack the disruptive shifts around Empowerment Tech. AI Agents, digital wallets, Personal AI in and the future of the digital customer relationship.

If you haven’t yet...

2 months ago
2

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  • Jamie Smith

    Writing about the future of customer relationships

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