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Eli’s Newsletter

Eli Weiss

A newsletter that will make your customers love you. Read tips from the best DTC brands in the world.

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Substack
PricingOnly free issuesPublishesWeekly
Issues158Foundeda year agoLast Issuea month ago
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eliweisss.com
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Latest Issues

You’re Wasting Your Highest-Intent Shoppers

Hi Team!

Sorry for the brief absence. After 3+ years of rarely missing a week, I needed a short break.

Naturally, I used that break in the least restful way possible: spending an ungodly amount of time in Claude Code and Codex, dragging m...

a month ago
12

You're only hearing from 10% of your customers

Hi Team!

The sun is shining, flowers are blooming, seasonal depression is nearly gone, and Noah is almost 5 YEARS OLD???

Where did the time go?

Something I’ve been thinking about since watching Noah start to communicate what he actually...

2 months ago
13
2

Shoptalk Debrief: Agentic AI, Loyalty That Doesn't Suck, and the 10% Nobody's Solving For

Hi Team!

As much as Vegas is a depraved, soulless city, Shoptalk was still fun as hell.

We spoke to hundreds of brand executives, vendors, and operators trying to figure out what the next two years will look like, and I walked away with a...

2 months ago
13
1

You Are Hiring The Wrong People

Hi Team!

If you are reading this, you have almost made it to the end of Q1.

Will you be at Shoptalk next week??? If you are, please swing by booth 2670 and say hi.

I had three conversations there last year about hiring for CX, and every...

3 months ago
10

Every Business Gets Stuck Here

Hi Team!

The sun is finally shining on the East Coast. We are in the 70s this week?! Seasonal depression is gone. Everything feels possible.

Which makes this the perfect time to talk about something nobody wants to hear. You’re probably n...

3 months ago
8

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