Eli’s Newsletter
Eli Weiss, Michael BairA newsletter that will make your customers love you. Read tips from the best DTC brands in the world.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 174 | Founded | a year ago | Last Issue | 11 days ago |
| Active | |||||
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eliweisss.comLatest Issues
Most Retention Problems Are Boring
Hi Team!
Welcome back to school. If I ever get to teach a fall class at a university, this is the syllabus. Consider it my TED talk, minus the headset mic and the big red circle on the floor.
Every subscription brand I talk to asks the sa...
Black Friday Will Break Your CX Team.
Hi Team!
A bit different agenda this week. I brought in my good friend and CX leader Michael Bair (former SVP CX, FIGS, etc.) to prep us for BFCM.
Michael is one of the sharpest CX leaders I know, and I am excited for him to share pract...
There will only be one CX job left - The Rainmaker
Hi Team!
We're at a coastal resort in Dubrovnik after a few days at an Airbnb in Kotor Old Town and a quick pit stop in Bosnia to mark #42 off my list.
A trip with the two little brats is more of a change of scenery than vacation, but we’...
Customers don’t care whether it’s AI or human.
Hey team,
In a couple of hours, we head out on a flight to Dubrovnik, rent a car to drive to Kotor, and spend a few days in the Balkans for a quick change of scenery.
The most fun part of this trip is that this is the first trip I have fu...
CAC Is No Longer Affordable 💔
Hi Team,
We’re practically in October… so close to BFCM I can smell it.
I read a post this week from Sean Frank, Ridge’s CEO, that stuck with me. He said revenue would fall 70% if he took his foot off the gas. That’s a hell of a dependenc...
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Authors
The writers behind this newsletter.
Michael is the founder of Bair Consulting and a customer experience executive who cares deeply about wowing customers, exceeding goals, and developing future leaders.
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