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Eli’s Newsletter

Eli Weiss

A newsletter that will make your customers love you. Read tips from the best DTC brands in the world.

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Substack
PricingOnly free issuesPublishesWeekly
Issues172Foundeda year agoLast Issue4 days ago
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Latest Issues

There will only be one CX job left - The Rainmaker

Hi Team!

We're at a coastal resort in Dubrovnik after a few days at an Airbnb in Kotor Old Town and a quick pit stop in Bosnia to mark #42 off my list.

A trip with the two little brats is more of a change of scenery than vacation, but we’...

4 days ago
6

Customers don’t care whether it’s AI or human.

Hey team,

In a couple of hours, we head out on a flight to Dubrovnik, rent a car to drive to Kotor, and spend a few days in the Balkans for a quick change of scenery.

The most fun part of this trip is that this is the first trip I have fu...

11 days ago
4

CAC Is No Longer Affordable 💔

Hi Team,

We’re practically in October… so close to BFCM I can smell it.

I read a post this week from Sean Frank, Ridge’s CEO, that stuck with me. He said revenue would fall 70% if he took his foot off the gas. That’s a hell of a dependenc...

18 days ago
3

Have Your Agent Talk to my Agent

Hi team,

In case you missed it, the normies are getting AI agents. Maybe not your mom or my mom just yet, but this is getting considerably closer to people whose weekend plans don’t involve the words GitHub commit.

Between Instinct, Grok...

25 days ago
7

I Made 4 AI CX Skills You Can Steal

Hi team,

I started tinkering with AI (then fondly called artificial intelligence, its full government name) in 2019 after my friend Zee pushed me to try it. I managed to make my computer sound like it was about to take off, took a break, a...

a month ago
9

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