Erica Dhawan
Erica Dhawan, Shannon WattsAuthor of USE YOUR BRAIN: How to THINK DEEPER in a World on Autopilot and WSJ Bestseller, Digital Body Language
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 12 | Founded | 5 months ago | Last Issue | 12 days ago |
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ericadhawan.substack.comLatest Issues
What Your Team’s Blind Spot Is Costing You
A technology company I advise recently launched an AI-powered customer service platform. The tool was sophisticated, well-trained, and capable of resolving most common inquiries faster than any human agent. The efficiency metrics were outst...
Are You a Circus Lion or a Wild One?
I once watched a video of a lion in a traveling circus. The animal was enormous, muscular, visually impressive. It leaped through flaming hoops on command. It sat on a pedestal when told to sit. It performed a choreographed sequence with me...
Think Deeper: How to Get FIRED UP in Work and Life
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The Algorithm That Ate Zillow
In 2021, Zillow scaled an ambitious home-buying program driven by algorithmic pricing. The model predicted housing values with extraordinary confidence. Dashboards updated in near real time. Charts were clean. Confidence intervals were tigh...
The $25 Million Zoom Call
In early 2024, a finance manager at a major British engineering firm joined a video call with his company’s chief financial officer and several senior colleagues. The call had been arranged urgently. There was a confidential acquisition in...
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Authors
The writers behind this newsletter.
On a mission to THINK DEEPER in a world that wants to think for you. Author of WSJ Bestseller, Digital Body Language. Get sneak peeks of new projects I’m working on and my forthcoming book USE YOUR BRAIN (Jan 2027)
Bestselling author / Organizer / Speaker / Summoner of women’s audacity / Founder, Firestarter University / Founder Emerita, Moms Demand Action
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