The Nigerian Customer-Centric Blogger
Eromonsele OigiagbeExploring the Intersection of Customer Experience and Nigerian Culture
| Platform |  | Pricing | Only free issues | Publishes | Infrequently |
|---|---|---|---|---|---|
| Issues | 14 | Subscribers | Read | ericotrips.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Level Up Customer Support: How Can Your IT Helpdesk Deliver the WOW?
As a Customer Experience Expert at a foremost Nigerian bank, I had the opportunity to interact with 10,000+ customers to understand their pain points in ticketing processes. One of the recurring complaints I observed is the long waiting tim...
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Why Customer Success Teams Should Actively Participate in User Onboarding
With Software-as-a-Service (SaaS), Customer Success is more than just a buzzword - it's a pivotal element in ensuring long-term customer satisfaction, value realization, and upping retention, you see. And a critical aspect of every customer...
Can You See My Screen...? A Day in the Life of a Customer Success Associate
Customer Success in every industry is a little unique from the next. In SaaS companies, "know your product" for example, goes beyond just knowing features.
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Authors
The writers behind this newsletter.
Eromonsele Emmanuel Oigiagbe, is a Travel Blogger turned Customer Success Associate. Catch his occasional, high-quality Customer Experience content as he balances a new career with past travel publications. Subscribe to never miss a post!
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