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Artwork for The Nigerian Customer-Centric Blogger

The Nigerian Customer-Centric Blogger

Eromonsele Oigiagbe

Exploring the Intersection of Customer Experience and Nigerian Culture

Platform
Substack
PricingOnly free issuesPublishesInfrequently
Issues13SubscribersRead ericotrips.substack.com

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

My Substack Summer

# Highlights

a month ago
3
5

Why Customer Success Teams Should Actively Participate in User Onboarding

With Software-as-a-Service (SaaS), Customer Success is more than just a buzzword - it's a pivotal element in ensuring long-term customer satisfaction, value realization, and upping retention, you see. And a critical aspect of every customer...

2 months ago
3
2

Can You See My Screen...? A Day in the Life of a Customer Success Associate

Customer Success in every industry is a little unique from the next. In SaaS companies, "know your product" for example, goes beyond just knowing features.

3 months ago
6
9

Enhancing Customer Service and Brand Image in Art Exhibitions: Lessons from Ifebube

Following the 3-day showcase of Ifebube, at Untitled Lagos, 59 Raymond Njoku, Ikoyi, Lagos State, here are three key insights I gathered about the local art scene that tie directly into customer service and brand image:

4 months ago
2
0

Authors

The writers behind this newsletter.

  • Eromonsele Oigiagbe

    Eromonsele Emmanuel Oigiagbe, is a Travel Blogger turned Customer Success Associate. Catch his occasional, high-quality Customer Experience content as he balances a new career with past travel publications. Subscribe to never miss a post!

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