The CS Café Newsletter
Hakan Ozturk | The CS CaféCustomer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
| Platform |  | Pricing | Freemium | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 745 | Subscribers | Read | thecscafe.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
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Your team is running a strategic CS motion above an automation floor that is being built faster than you are building above it.
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The trust gap nobody talks about. Why QBR transitions fail, who you are pitching to the wrong person, and the system that fixes it in 90 days.
Reactive CS Work Is Being Automated. Here Is What Replaces It.
The CS function is splitting. CCOs at the top, automation at the bottom. Take the 8-behavior diagnostic and find out exactly where your operating model sits.
The Account That Looks Fine Is the One You Should Worry About
A Fortune 100 company builds an internal replacement, and the vendor never saw it coming. The four layers that protect a strategic account before it's too late.
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Authors
The writers behind this newsletter.
Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
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