The Customer Success Café Newsletter
Hakan Ozturk | The CS CaféCustomer Success operating systems for renewals, QBRs, and exec trust. Templates included. Trusted by 4,300+ CS and revenue pros.
| Platform |  | Pricing | Freemium | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 731 | Subscribers | Read | thecscafe.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Stop Counting QBRs. Start Counting Decisions.
QBR volume is a vanity KPI. Use decision rate, risk retirement, and tiered cadence to restore signal and prevent renewal surprises.
The ARR Per CSM Metric That Gets Headcount Approved
Run a 10-minute ARR/CSM audit, spot danger zones, then use the Boardroom Package to turn capacity into a revenue-at-risk decision leaders fund.
The CS Playbook For Making AI Agents Renewal-Safe (Templates Inside)
AI agents impress in week 2. They lose customers in week 20. Here's the CS + revenue playbook to make agentic AI boring, predictable, and renewal-safe.
Org Charts Don't Protect Revenue. Operating Models Do.
Sales demos Feature X. CS onboards Feature Y. Support docs say Feature Z. The customer renews at 60%. Here's the operating model that fixes it + an Excel toolkit.
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Authors
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Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
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