The CS Café
Hakan Ozturk | The CS CaféCustomer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
| Platform |  | Pricing | Freemium | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 782 | Founded | 4 years ago | Last Issue | 8 days ago |
| Active | |||||
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thecscafe.comLatest Issues
One silent account is fine. One is leaving.
One silent account is fine and eats your week. Another is leaving and gets nothing. Your dashboard cannot tell them apart. Here is the fix.
You told your team to watch for silent accounts.
Salesforce Will Let You Work Remote. Harvey Will Not.
Today’s edition is sponsored by PilotPM
See churn risk before the renewal call, not after it. PilotPM is one AI brain for your whole customer lifecycle. It scores account health, picks the next best action for every account, and drafts eac...
Half Your At-Risk List Was Never Yours to Fix.
You own the outcome but control none of the teams that decide it. Here's the system to stop taking the blame.
Here’s a common scenario you might be facing.
Partner Success Manager: Role, Salary & Career Path (2026)
A Partner Success Manager owns the health and growth of a company’s channel and technology partners. The role makes sure resellers, integrators, and platform partners sell more, deliver value to their own customers, and stay active in the e...
Two CSMs, Same Title. One Earns $60K More.
The Customer Success Manager skill stack in 2026 runs across 5 categories:
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Commercial,
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Technical and data,
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AI fluency,
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Executive communication,
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Operational execution.
The bar moved. Relationship skill...
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Authors
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Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
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