The Customer Success Café Newsletter
Hakan Ozturk⚡Join our community of 3,930+ Customer Success leaders getting actionable frameworks and industry insights every week. Practical strategies to drive results and grow your CS career.
| Platform |  | Pricing | Freemium |
|---|---|---|---|
| Publishes | Daily | Issues | 428 |
| Subscribers | Read | thecscafe.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Why 83% of Candidates Fail Their $200k+ CS Interviews
Stop interviewing like the 83% who fail! Get the STAR-Plus framework used by enterprise CSMs. Includes HubSpot's grading rubric + 12 proven case studies.
Why Coursedog's New CCO Hire Redefines Customer Success Leadership
Coursedog just made a strategic power move in the customer success space—and it’s one every CS leader should note.
Why AI Matters in CS (But Only 14% Are Ready)
Only 14% of CS teams are AI 'Pacesetters'. Learn how to get AI-ready with proven frameworks that boost CSAT by 35% and reduce response time by 44%.
[Templates] 2025 SaaS Price Increases: CS Leader's Guide to 90%+ Retention
Discover the exact frameworks, templates & metrics top CS teams use to handle massive price increases in 2025. Based on data from Salesforce, HubSpot & MongoDB.
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Authors
The writers behind this newsletter.
Founder, Top 4 Leading Industry Newsletters (Customer Success, Marketing, Sales, Product) | Top 10 CS Influencer | 20+ Years SaaS Leadership
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