Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,400+ CS pros.
| Platform |  | Pricing | Freemium | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 804 | Founded | 5 years ago | Last Issue | 3 days ago |
| Active | |||||
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Before you defend your team’s load, do this first
Today’s edition is brought to you by Tango.
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Do a task once, and Tango turns it into a step-by-step guide with screenshots, ready to share as a link or pin right inside the too...
Your team is already running a stop list
Scope gets written down. Capacity never does. Here’s what that costs you in planning season.
Leadership asked you to keep all of it.
Senior CSM certifications: only 2 mentions in 373 job ads
Most CSMs think the senior title comes with time.
Stay two more years. Keep your accounts green. Wait for the promotion cycle.
The job ads tell a different story.
If you're new here: I run TopCSJobs, a job board that syncs Customer Succe...
Which accounts in your book will renew smaller?
4 in 10 CSM roles talk about AI. Fewer than 1 in 50 own what it does to your seat count.
The CSM Hired to Shrink the Customer’s Team
How a Salesperson became a technical CSM at PostHog
Your team’s metrics are training you out of the one habit that makes a CSM technical.
Ella Cullen, a technical CSM at PostHog, came from 7 years in sales with no computer science degree. Her main habit fits in one line.
When a customer a...
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Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
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