Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
| Platform |  | Pricing | Freemium | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 791 | Founded | 5 years ago | Last Issue | 5 days ago |
| Active | |||||
Read this Newsletter
thecscafe.comLatest Issues
What Datadog actually pays its CSMs in 2026
Today’s edition is brought to you by Crisp
Crisp’s AI answers the routine support questions, so your CSMs aren’t stuck on tickets and can stay on the accounts up for renewal. Your team handles the conversations that actually need a person....
Who you build the MAP with decides everything
Built with the wrong person, frozen on day one, kept alive by no one. Here's the MAP that actually moves the customer's side.
You have built one. You know the kind.
Before your next review cycle, read this.
You own 200 accounts. Every one of them expects a business review with a number the customer’s finance team will accept.
So you build the number.
-
Pull the usage data.
-
Chase the outcomes.
-
Reconstruct what the customer paid...
Your Title Keeps Changing. The Skill Underneath Does Not.
You got hired as a CSM.
Now the posting for your own role says Technical CSM, and half the tasks on your plate belong to teams that no longer exist.
The role keeps absorbing whatever nobody else wants to own, and the title keeps changin...
Your Pay Band Was Set The Day You Signed
What Actually Sets Your Pay In Customer Success
Your title or years of experience barely move it. One thing does.
Your Band Was Set Before You Started
Your pay in Customer Success is decided by the shape of your role, long before yo...
Audience Metrics
Subscribers, engagement, traffic and sponsorship for The CS Café.
| Subscribers | Engagement | 68 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
SEO Reach
Where The CS Café ranks on Google, and how much search traffic it brings in.
| Ranked Keywords | 687 | Monthly Search Traffic | Top Keywords |
|---|
Chart Rankings
How this newsletter ranks in the official Substack charts.
| #214 |
Authors
The writers behind this newsletter.
Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
Social
Frequently Asked Questions
How can I access the email archive for The CS Café?
You can find recent issues that have been published by The CS Café on Reletter by scrolling up to where it says Latest Issues. Tap on the link for any of the most recent emails or hit More Issues to see older ones.
How many subscribers does The CS Café have?
To see how many people subscribe to The CS Café, simply upgrade your Reletter account. We provide readership numbers and lots of other stats for this newsletter so you can decide if it's worth reaching out to.
How can I advertise in The CS Café?
Newsletter advertising can be extremely effective when it's done right. Before you pitch The CS Café as a potential sponsor or partner, make sure that you've done your research and checked its newsletter stats with Reletter.
Then, personalize one of our winning pitching templates and send it to the right person using the contact info provided.
How much does it cost to sponsor a publication like The CS Café?
Newsletter ad rates (or CPM) vary depending on many factors, including industry, number of subscribers, open rate, ad placement and more.
To find out how much an ad will cost, contact The CS Café using the contact information provided and ask for a copy of their media kit.
How can I find newsletters related to The CS Café?
Scroll up to where it says Related Newsletters to see other publications like The CS Café. You can also search our email newsletter directory to discover other newsletters that cover the topics you're interested in.
How do I contact The CS Café?
Reletter provides this newsletter's website URL above, where you will often find their contact information. We also provide links to associated social media accounts and pitching templates so you can reach out fast.