The CS Café
Hakan Ozturk | The CS CaféCustomer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
| Platform |  | Pricing | Freemium | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 786 | Founded | 5 years ago | Last Issue | 6 days ago |
| Active | |||||
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thecscafe.comLatest Issues
The SLA That Ends Client-Caused Delays
A client sits on one file for weeks. Then their sponsor asks why you're behind. The fix is a client response SLA you set at kickoff, not a Slack receipt.
Every CS pro has a version of this story.
A Machine Rejects Your Resume Before Anyone Reads It
You applied to 100+ roles last month. One reply, maybe zero.
The market is rough, sure, but there is a more common reason, and almost no one names it.
A machine screened you out before a human ever opened your resume.
That machine is t...
Your Best Preventer Is About to Quit
The CSM who renews the account without noise gets nothing. The one who lets it burn and saves it gets the credit. Your reviews reward the wrong person.
Watch a CSM who is good at the job, and most weeks you will see almost nothing happen.
The Account Everyone Knows Is Already Gone
One account on your at-risk list is already gone and nobody will say so. Here is how to price it and make the call.
There is a bad-fit account on your list that everyone already knows is gone.
One silent account is fine. One is leaving.
One silent account is fine and eats your week. Another is leaving and gets nothing. Your dashboard cannot tell them apart. Here is the fix.
You told your team to watch for silent accounts.
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| Subscribers | Engagement | 68 | Monthly Web Visits | ||
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| Accepts Sponsors | Estimated Cost per Ad | ||||
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| Ranked Keywords | 687 | Monthly Search Traffic | Top Keywords |
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The writers behind this newsletter.
Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
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