Customer Success systems that protect renewals and earn exec trust, with your renewal plans reviewed by a former CS Director. 4,400+ CS pros read it.
| Platform |  | Pricing | Freemium | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 808 | Founded | 5 years ago | Last Issue | 8 days ago |
| Active | |||||
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thecscafe.comLatest Issues
Your client stopped replying. The panel wants your plan
You’re in the final round. The interview panel describes a client.
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Enterprise account.
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Renewal is nine months out.
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Usage looks fine.
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No open tickets, no complaints.
Issue is, they stopped answering your check-ins...
1 in 7 companies posted the same CSM job twice
Every handover loses something. Here’s how to find the account that slips first.
Your customer has met three CSMs in two years.
Your CSM title says one job. Your calendar says three.
Open last week’s calendar.
Count the kickoff calls and onboarding check-ins. Then the renewal prep and health reviews. And the expansion calls you joined with sales.
If all three show up, you’re doing three jobs under one title.
Three...
Your forecast is written by people who never read it
Why CRM fields drift between the person who writes them and the person who forecasts with them.
You’ve probably been on this call.
Before you defend your team’s load, do this first
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Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
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