The CS Cafe Newsletter
Hakan Ozturk | The CS CaféWeekly customer success news, renewal frameworks, and ready-to-use playbooks. Trusted by 4,300+ CS professionals to protect ARR and land $120k–$200k+ roles.
| Platform |  | Pricing | Freemium | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 738 | Subscribers | Read | thecscafe.com |
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| #172 |
Latest Issues
Recent posts by this newsletter. Browse the email archive.
Enterprise Renewals Just Got More Security Driven
Google’s $32B Wiz deal is not just security news. It signals a new renewal risk for Customer Success: silent trust debt.
The CS Coverage Mistake That Quietly Hurts Renewals
Great CS teams do not manage every account equally. Here’s the portfolio model CS and revenue leaders can use to protect GRR, NRR, and exec trust.
Renewal Is Not The Win. Longer Terms Are
Most CS teams chase renewal. The best ones earn longer commitments earlier by building proof, trust, and operational dependence first.
Why Enterprise Renewals Fail Before The Renewal Call
Healthy accounts still churn when SSO, SCIM, audit logs, and IT ownership are ignored too long. The real renewal risk starts months earlier.
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Authors
The writers behind this newsletter.
Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
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