The CS Café
Hakan Ozturk | The CS CaféCustomer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
| Platform |  | Pricing | Freemium | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 765 | Founded | 4 years ago | Last Issue | 7 days ago |
| Active | |||||
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thecscafe.comLatest Issues
The Completion Signal Your CS Operating System Is Missing
A senior CSM closes her laptop at 6:42 PM on a Thursday.
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She handled the renewal escalation.
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Sent the QBR pre-read.
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Replied to the procurement email.
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Updated the health score on three accounts.
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Joined the cross-...
From Content Writing to Customer Success: A Career Transition Guide
From Content Writing to Customer Success: A Career Transition Guide
Content writing built a specific set of instincts in you.
Audience awareness. Research discipline. The ability to make complex information readable to someone with no...
Your CFO Already Knows Your Numbers Are Soft
The board slide stress test every CS leader needs before the next CFO review. Three steps, one workbook, zero softening of the follow-up.
The Goodhart’s Law says the moment a metric becomes a target, it stops being a useful metric.
NRR Bridge Plan: The Template That Holds Up to CFO Scrutiny
NRR Bridge Plan: The Template That Holds Up to CFO Scrutiny
The 47-tab spreadsheet problem
Quarter start. The VP of Customer Success sits down to plan NRR for the next 90 days. Her CFO is asking for the number in two weeks. Her CEO i...
The CSM Interview Presentation: The 30-60-90 Slide Deck That Gets Offers
The CSM Interview Presentation: The 30-60-90 Slide Deck That Gets Offers
The blank slide problem
Final round. A CSM loop with three people in the room: the hiring manager, a senior CS peer, and a Sales lead. You have a 30-minute slot...
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Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
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