The CS Café
Hakan Ozturk | The CS CaféCustomer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
| Platform |  | Pricing | Freemium | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 773 | Founded | 4 years ago | Last Issue | 7 days ago |
| Active | |||||
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thecscafe.comLatest Issues
Are you the underpaid one?
Two customer success managers. Same title. Same ten-hour days.
One makes $85,000 and answers weekend calls. The other makes $250,000 and logs off at four.
Same job on paper. Triple the pay.
So many CS pros have no idea which one they ar...
The renewals you can't see are the ones that blow up
When the account manager gatekeeps the customer, being nicer or escalating both backfire. The move that works: become the one person who can prove whether the account actually renews.
You get measured on whether an account renews. But you...
Uber Just Cut Its People Team. CS Could Be Next.
CSAT and health scores don't survive the first finance question. Here's the one number that does, and the method to build it.
Uber just cut 23% of its People and Places division.
Before Your Next QBR, Read This.
There is a kind of CSM who runs a great meeting.
They open with rapport. They walk the deck cleanly. They take the hard question and hand back a calm reframe.
The customer nods. The call ends on time. Everyone leaves feeling good about t...
Before You Automate That Follow-Up, Read This.
Automate the wrong follow-up and the customer stops surfacing risk. Quiet reads as healthy, then the renewal slips. Here is the line, and the system to hold it.
A customer replied with a real question.
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Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
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