Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
| Platform |  | Pricing | Freemium | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 798 | Founded | 5 years ago | Last Issue | 43 hours ago |
| Active | |||||
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thecscafe.comLatest Issues
4 questions to ask before you sign a CSM contract
As part of the CS Café’s continued partnership with Reuters Events, I am pleased to share their exclusive new white paper: The Future of CX is Still Human.
Discover why the most successful organizations won't be those that replace people w...
What CS job postings reveal about your team
Most CS leaders have not noticed yet. Here is the shift, straight from the roles going live now.
Your CSM seat is being split into four jobs. Most CS leaders have not noticed yet.
Before you sign that CS offer, read the equity
Today’s edition is sponsored by Crisp
As your accounts scale from your first customers to a global base, Crisp scales with you. One platform that supports enterprise and worldwide capacity, so you keep the same system instead of a rip-and-...
I read 658 CS job descriptions. Here's what pays.
I spent years owning net revenue retention as a Senior Enterprise CSM at Adobe, then led Customer Success as a Director at Delphix.
Owning renewals and expansion was the job, and I know the difference between being handed a number and bei...
The 30-day plan for when you're being sidelined
Today’s edition is brought to you by Crisp.
Every support reply shapes whether a customer stays. Crisp brings AI, an all-in-one inbox, and CRM together, so every answer is fast and consistent, and the accounts you’re working to renew sta...
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Customer Success systems that prevent churn, grow NRR, and earn exec trust. Trusted by 4,300+ CS and revenue pros.
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