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Behavioural psychology, fintech and durable communities. I look at trust, incentives, belonging and the early signals that show why some human systems last while others fall apart.

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Artwork for Heuristics vs Traps

Latest Issues

Building a Community in Public: Infrastructure, Drive, Environment

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Not long ago Antonia, one of my readers, asked me a question about the community we’re building.

Can a community develop initiative in people, or only attract those who are already ready to act? And how do you help someone...

37 hours ago
41
10

Building a Community in Public: A Place You Can’t Build Alone

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At the beginning of Wanted, James McAvoy’s character sits in an office where his life seems to have been planned out for him. His boss, reports, the same day on repeat. Angelina Jolie opens the door to another reality. In rea...

8 days ago
37
15

Building a Community in Public: From Scratch

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In the past few months I have been taking apart communities. We’ve looked at where structure comes from. Why do some people become more important than others? How does usefulness turn into reputation? And at what point do rel...

15 days ago
28
2

When a Community Becomes an Economy

TL;DR: This is the final article in a series about how a customer becomes a participant, how a participant becomes useful to others, and how repeated usefulness begins to shape the internal structure of a community. The last step starts w...

a month ago
32
10

How Communities Begin Creating Value

TL;DR: Companies have grown comfortable with creating value for customers and receiving loyalty, attention or money in return. But we already have existing systems where a great deal of value is created between members. Consistent usefuln...

a month ago
42
15

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Authors

The writers behind this newsletter.

  • Mila Agius

    Behavioural psychologist, 10+ years in fintech, and author of Fintech Novel 2040. My work explores what makes communities durable — how trust, belonging, incentives and shared memory turn audiences into systems that survive change.

  • Daryna Karuna

    See what the org chart, dashboard and AI don't show you. I write for founders, CEOs and advisors about people, power, hidden dependencies, behaviour under pressure and what AI says about organisations. Junior Partner at QuorumLab.

  • Dr Oleg Maltsev

    Ukrainian scholar and field researcher studying how to make the unknown understandable — then turn understanding into practical results.

  • Costantino Slobodyanuk

    Researcher and journalist who digs into accepted ideas, checks the sources behind them, and shows where evidence ends and repetition, myth or convenient history begins.

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