Parade’s Substack
ParadeMy personal Substack
| Platform |  | Pricing | Only free issues | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 14 | Subscribers | Read | parade134.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
What Are the Key Elements to Create Exceptional Guest Experience?
At Parade, we believe exceptional guest experience starts with making people feel seen, heard, and understood. It’s not just about impressive locations or small touches, it’s about creating an experience where every element feels like it’s ...
Luxury Isn’t One Size Fits All - Global Luxury Event Concierge Parade explains..
At Parade, we often explore the elements that transform a stay into a truly luxurious experience. Recently, we visited three countryside retreats near London - Soho Farmhouse, Cowley Manor Experimental, and Heckfield Place - to delve into w...
Q&A with Fabien Joncourt
#### 'Exclusivity, surprise, and delight are crucial: creating a sense of privilege and access that clients wouldn’t find elsewhere'
The Power of Communication in Resolving Customer Challenges
This weekend, I encountered a situation that highlighted the critical role good communication plays when dealing with customers facing challenges. I arrived at the cinema, ready for a relaxing movie experience, only to find the doors closed...
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Authors
The writers behind this newsletter.
As experts in luxury guest experience, we deliver end-to-end Event Concierge services for live events, specialising in the management of VIC, talent, press, influencer & UHNW guests.
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