Behind the Curtain
Paul FallonA behind-the-scenes look at what actually makes five-star hospitality work, told through the people who make it happen. Curated by hospitality management expert Paul Fallon, Founder and CEO of Fallon Hospitality.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 9 | Founded | 3 months ago | Last Issue | 12 days ago |
| Active | |||||
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fallonhospitality.substack.comLatest Issues
Stop doing "things" to improve your hospitality
Earlier this year, I had a fitting in Tokyo with a bespoke shoemaker named Yohei Fukuda. The process is not what most people imagine when they hear the word bespoke.
First, he puts dots all over your feet and manually measures distances. T...
Why property inspectors find problems before you do
I bent down to pick up a nut off the lobby floor of a Waldorf Astoria property last week.
Full suit. Middle of the afternoon. I was there to shake the VP of Finance’s hand and discuss a contract renewal.
I picked up the nut anyway, becaus...
What your Minibar tells me before auditing the rest of your property
There is a cabinet in almost every hotel room in the world that has, over several decades, quietly communicated something its owners never intended.
It is roughly the size of a small bedside table. It hums. And it contains, with remarkable...
The new luxury is nothing
There’s a resort in Antarctica that costs roughly a hundred thousand dollars per person.
It has Michelin-starred chefs flown in to cook over open flame in one of the coldest places on earth. It has luxury tented accommodations on the ice s...
The invisible system destroying luxury guest experiences
I had a massage at Janu in Tokyo a few weeks ago. I’d arrived in something of a rush, the particular kind of Tokyo rush that involves miscalculated train exits, a slight panic about the kids, and the internal monologue of a man who has agre...
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