Behind the Curtain
Paul FallonA behind-the-scenes look at what actually makes five-star hospitality work, told through the people who make it happen. Curated by hospitality management expert Paul Fallon, Founder and CEO of Fallon Hospitality.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 11 | Founded | 4 months ago | Last Issue | 6 days ago |
| Active | |||||
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Meet the doormat of the hospitality industry
We are the doormat of the hospitality industry.
I do not mean it as a complaint. I meant it as a diagnosis. And the more I have sat with it, the more I think it is the most important strategic problem facing any service business that opera...
We just destroyed a restaurant floor
Two weeks ago, one of our team members used an unauthorized solution on a premium restaurant floor in a luxury hotel.
.The product was not on our approved list. The floor has wood inlays. The damage was immediate and irreversible. We are l...
Stop doing "things" to improve your hospitality
Earlier this year, I had a fitting in Tokyo with a bespoke shoemaker named Yohei Fukuda. The process is not what most people imagine when they hear the word bespoke.
First, he puts dots all over your feet and manually measures distances. T...
Why property inspectors find problems before you do
I bent down to pick up a nut off the lobby floor of a Waldorf Astoria property last week.
Full suit. Middle of the afternoon. I was there to shake the VP of Finance’s hand and discuss a contract renewal.
I picked up the nut anyway, becaus...
What your Minibar tells me before auditing the rest of your property
There is a cabinet in almost every hotel room in the world that has, over several decades, quietly communicated something its owners never intended.
It is roughly the size of a small bedside table. It hums. And it contains, with remarkable...
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