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PMAssist Industry Insights

Todd Ortscheid, Abi Wasserman Ortscheid, Abi Wasserman

In this newsletter, we will discuss topics impacting the property management industry, especially as related to revenue, profitability, systems, and automation.

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Substack
PricingFreemiumPublishesDaily
Issues357SubscribersRead pmassist.substack.com

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Latest Issues

Recent posts by this newsletter. Browse the email archive.

Scaling Mistakes Isn’t Innovation

It is simply crazy to claim that one maintenance coordinator can manage 2,000 doors. But that is exactly the claim that some are now making. This sort of claim is not about operational innovation; it’s liability concentration disguised as t...

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The Work Feels Quieter When You’re Building It Right

Five years ago, I thought growth would feel loud.

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If AI Can Replace 4,000 Tech Workers, What Happens to Property Management?

Yesterday, Jack Dorsey announced the layoff of 4,000 of his 10,000 employees at Block Inc., the company you are likely familiar with because it owns financial services providers like Square and Cash App. Dorsey didn’t mince words. He direct...

13 days ago
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Beyond the Normal Late Fee: A Better Model for PMs

Why traditional late fee structures don’t change behavior—and how a simple escalation clause can.

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Authors

The writers behind this newsletter.

  • Todd Ortscheid

    Todd is a property management company owner and industry consultant, as well as a frequently sought-after public speaker on topics related to revenue maximization, profit, systems, and process automation.

  • Abi Wasserman Ortscheid

    Abi has over a decade of experience in property management, blending industry expertise with marketing and communications. She helps PMs stand out, connect with clients, and effectively showcase their value.

  • Abi Wasserman

    Abi brings more than a decade of experience in the property management world, combining her industry know-how with a strong background in marketing and communications.

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