The POOP By Maureen Dolan Bala
Maureen Dolan BalaWelcome to The POOP: Patient-Out-of-Pocket
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 32 | Founded | a year ago | Last Issue | 12 days ago |
| Active | |||||
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What I Listen for in a Mid-Year Patient Support Review
It’s the second week of July, which means your mid-year Patient Support review is probably on the calendar, being rescheduled for the third time, or quietly becoming an early Q3 review. No judgment.
Before the 70-slide deck arrives, decide...
The Work Is Real. So Is the Bargain.
Patient Support helps people. It also lets pharma tell a better story about itself. Both can be true.
A lot of us work in Patient Support because we feel like it is one of the few places in pharma where we can still hold onto a little piec...
Everyone Wants the FRM. Nobody Wants the Hub.
Manufacturers are cutting Patient Support roles, hiring FRMs, and buying AI. But the access work isn’t disappearing. It’s moving.
“Are manufacturers downsizing Patient Support hubs to reduce costs?”
Patients Are The Point, Not Polish
AI can make complicated work look clean. But in Patient Support, polish is not the same as accuracy, judgment, or discernment.
Lately, I’ve noticed a thing.
Before You Fire Your Copay Vendor, Check Your Math
Sometimes it's a "them" problem. Often, it's a "you" problem.
I was chatting with someone the other day about their copay program, and they complained about the program expense. They might want to explore other partners or a new program ad...
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Authors
The writers behind this newsletter.
I live in the Greater Boston Area with my husband, our little boy, and a sweet but spirited boxer pup named Coco. I post about Patient access, healthcare affordability, life sciences meshugas, and working-mama comedy.
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