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The Real Heroes of Ecommerce

Shep

Thinking about business and marketing from the perspective of the customer... the real heroes of ecommerce.

Platform
Substack
PricingOnly free issuesPublishesTwice weekly
Issues107Founded4 years agoLast Issue5 months ago
Active

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Latest Issues

Significant Cognitive Advantage (The Messenger Effect)

The Messenger Effect

Do you remember this guy?

Well, I don’t. Because It was 1 years old when his commercial first aired. However, I do very well remember what line he’s famous for:

I’m not only the Hair Club President, but I’m also...

5 months ago

Data vis-à-vis Insight

Reading Between The Lines

I have worked at 2 companies where the CEO declared that Big Data was going to be the future of the company. Both companies were DTC ecommerce, not tech or saas, or anything really dependent on data or this “bi...

7 months ago

Bikeshedding (Parkinson’s law of triviality)

If I could get the spacing juuuuusst right...

There are so many cognitive biases that influence us in our daily lives, but this one takes the cake for having the best nickname.

“The law of triviality is C. Northcote Parkinson’s 1957...

7 months ago
2

But Wait There's More

Ok before you call me out that LLMs and MLMs are not the same thing at all, read the lines below and tell me which popular MLM tropes from 90’s don’t apply to both...

“Be your own boss!”

“Achieve financial freedom.”

“What would you do wi...

7 months ago

Make It Make Cents...

Teared discounts :’(

At my first dtc ecommerce job, I remember the manager wanting to do some overly complicated. It was like:

  • 5% OFF up to $50

  • 15% OFF up to $100

  • 25% OFF up to 200

Something like that. I remember the...

7 months ago

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