Principles not playbooks
Stephen MillardJoin me in exploring the principles and mental models founders and leaders are using to build enduring and powerful companies in the AI Age.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 37 | Founded | a year ago | Last Issue | 2 days ago |
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Openness beats confidence
Picture the scene, early October in Northern Portugal: three days, seventy founders from across our portfolio, and our tenth annual retreat. It struck me that what I was watching play out was profoundly different from anything I had witness...
Customer success was staffed to fail.
Dan Steinman sent a piece we’d written together on measuring performance in customer success to Nick Mehta, his former boss, who ran Gainsight for the better part of a decade and did more than anyone alive to turn customer success from an i...
Uncomfortably narrow
I spoke to Conor O’Loughlin the other day, exploring his experience of scaling in the US.
Conor founded Glofox in Dublin in 2012, we (Notion Capital) invested in 2019 and he went on to build it into a platform serving studios and gyms in s...
Your product can know everything except whether your customer is winning.
Software is becoming extraordinarily good at understanding its own performance. The question we need to ask ourselves is what that leaves for the people.
I put that question to Dan Steinman, who spent two decades defining the Customer Succ...
What matters most? And the three questions every founder must keep asking...
Founders spend enormous amounts of time discussing roadmaps, pricing, hiring, fundraising and go-to-market. Yet every one of those decisions ultimately depends on three more fundamental questions:
Every strategic decision is downstream of...
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Authors
The writers behind this newsletter.
I work at Notion Capital, helping founders reach their potential. After a decade in VC and 100+ companies, I’ve seen unique journeys but common lessons. AI is reshaping how businesses are built and I'm privileged to be in the middle of it.
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