Reletter
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Weekly CS career insights from 20 years in SaaS, plus a deeper paid section that goes further than anything free readers get.

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Substack
PricingFreemiumPublishesWeekly
Issues265Founded3 years agoLast Issue13 days ago
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Latest Issues

Why Your CSM Applications Keep Getting Ghosted

Hey,

If you’ve sent 30+ applications in the last few weeks and heard back from maybe four of them, the problem probably has nothing to do with how you’re applying.

The problem is which companies you’re applying to.

The single best predi...

13 days ago
1

Your Calendar Already Knows If Your CS Role Is Safe

Your calendar, your LinkedIn, and your last 90 days of work reveal whether your CS role survives a restructuring. Here is how to read what they are saying.

CS teams are getting restructured. Orgs are flattening. Manager layers are shrinkin...

21 days ago
Paid

Most CSMs Are Preparing For The Wrong Future

One track is being automated. The other is becoming more valuable. A self-audit to find out which one you are building toward.

Something is shifting in Customer Success and most people can feel it before they can name it.

a month ago
Paid

Stop Trying To Pass Your Development Plan. Start Reading It.

When your manager shifts from coaching to documenting, the game has changed. Here is how to play it smart.

You are three months into a new CSM role.

a month ago
Paid

Async Screens Were Designed to Make Rejecting You Feel Better

The format isn't the problem. Most CSMs lose the hiring manager in their first sentence. Here's how to open every prompt and actually get the callback.

A lot of CS professionals hate async video screens. I get it.

a month ago
Paid

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  • Hakan Ozturk | Top CS Jobs

    Weekly CS career intelligence from 20 years in SaaS at Adobe, Expedia, and Autodesk. One sharp insight every week to help you interview better, grow faster, and make smarter decisions in your CS career.

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