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The Voice of the Frontline

Kit Campoy, Robert Leonard
Tens of paid subscribers

Retail intelligence written by someone who's actually run a store

Platform
Substack
PricingFreemiumPublishesWeekly
Issues314Founded6 years agoLast Issue3 days ago
Active

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kitcampoy.substack.com
Artwork for The Voice of the Frontline

Latest Issues

Retail Is Political. It Always Was.

The Miriam and Ira D. Wallach Division of Art, Prints and Photographs: Photography Collection, The New York Public Library. "Pickets outside a textile mill in Greensboro, Green County, Georgia." The New York Public Library Digital Collectio...

3 days ago
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2

Dollar General Says Store Teams Will Make Pricing Right. The FTC Alleges They Lack the Hours.

Photo by Mikhail Nilov on Pexels

I worked on a retail floor for twenty-five years. You know what customers hate the most? When their item rings up at a higher price than the shelf. Who would blame them? Not me. I’ve been on the receiving e...

10 days ago
6
2

Why Your Grocery Store Looks Like Times Square Now

Photo by Fatih Turan — Pexels

You’ve seen the screens creeping in: video screens on endcaps, ads at checkout, digital price tags on the shelf, and cooler doors that used to be glass. Even when I stop for gas, I get tiny video pop-ups while...

17 days ago
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7

Target Says It Designed Collection186 With Store Teams in Mind. The Floor Has Notes.

Photo by Derek Randolph on Pexels

Target popped up in my newsfeed again this week. This time, I was genuinely intrigued. The company is doing something new — something I hadn’t quite seen anywhere else. The company says it has introduced a...

24 days ago
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16

Walmart Won't Raise Prices on a Hot Afternoon, Its CEO Says

Photo by Jack Sparrow on Pexels

“If it’s hot outside, we can raise the price of water and ice cream. If there’s something that’s close to the expiration date, we can lower the price — that’s the good news,” said Phil Lempert, a grocery i...

a month ago
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Authors

The writers behind this newsletter.

  • Kit Campoy

    25 years on the retail floor. Retail and labor news filtered through frontline experience. Subscribe if you want the read on what's coming before it hits your receipt.

  • Robert Leonard

    Robert Leonard is a former radio news reporter. He has bylines in the New York Times, TIME, USA Today, the Des Moines Register, the Iowa Capitol Dispatch, the Kansas City Star, and many more.

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