The Voice of the Frontline
Kit Campoy, Robert Leonard, Steve WorthyRetail intelligence written by someone who's actually run a store
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 303 | Founded | 6 years ago | Last Issue | 4 days ago |
| Active | |||||
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kitcampoy.substack.comLatest Issues
We Traded Bowling Alleys and Diners for Kiosks. No Wonder We're Miserable.
Photo by Md Mahdi on Unsplash
No wonder we’re all depressed. Look at the evolution of McDonald’s (see below). Now, I’m a Gen X-er. I remember what McDonald’s used to be like. I remember Micky D’s in the ‘80s. I remember the hot plastic. Th...
Surge vs. Dynamic vs. Surveillance — The Cheat Sheet to Algorithmic Pricing
Photo by Artist Linbei on Pexels
Surveillance pricing.
Maryland banned it in April. Connecticut banned it in June. New York’s One Fair Price Act cleared the legislature and is sitting on Governor Hochul’s desk right now. California has a...
I Helped My Company Survive a Global Pandemic. I Got a Bag Of Chips.
I wrote this in November 2021, deep in the middle of running a store during a pandemic. We were juggling mask mandates, mutated variants, and the exhaustion of holding a team together with hand cream and a stubborn attitude.
I predicted th...
Sephora’s New "Quiet Hours" Last Exactly Two Hours a Week
Silent disco. Canva.
“The music in here isn’t loud enough!” she exclaimed. “We want it to feel like a party in here!” My VP of visual merchandising was in for a visit.
It was 10:30 a.m. on a Tuesday. Didn’t matter. Party time!
She walke...
The Senate's New "Shoplifting" Bill Will Turn Your Local Retail Store into a Government Surveillance Center
Photo license — Canva
This new article by Slate, Inside America’s Shoplifting Lab, had me furiously taking notes like a college kid in the ‘90s. I know retail. I understand shoplifting and loss prevention. It was a big chunk of my job for...
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Audience Metrics
Subscribers, engagement, traffic and sponsorship for The Voice of the Frontline.
| Subscribers | Engagement | 79 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
25 years on the retail floor. Retail and labor news filtered through frontline experience. Subscribe if you want the read on what's coming before it hits your receipt.
Robert Leonard is a former radio news reporter. He has bylines in the New York Times, TIME, USA Today, the Des Moines Register, the Iowa Capitol Dispatch, the Kansas City Star, and many more.
I help senior retail leaders cut through the noise, figure out what really matters, and lead with confidence. Whether it’s tackling personal growth challenges, or just navigating the messiness of leadership, I help you simplify to lead.
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