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The Voice of the Frontline

Kit Campoy, Steve Worthy

The only newsletter that brings you the unfiltered truth about retail and labor, straight from the workers themselves.

Platform
Substack
PricingFreemiumPublishesWeekly
Issues290Founded5 years agoLast Issue13 days ago
Active

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Latest Issues

Retailers Broke the Cashier Job, Then Acted Surprised Nobody Wanted It

Photo by Gustavo Fring on Pexels

Getting a good cashier will make your day. I know, because I was one.

I ran retail stores for 25 years, and I loved cashiering. It was one of my favorite jobs on a retail floor. I liked seeing all the new...

13 days ago
123
36

Retail Is Growing. Just Not for Everyone.

Photo by Achi Murusidze on Pexels

There’s a lot going on in retail right now, so I’m going wide this week. Three stories, all connected, all worth your attention.

Because uncertainty and chaos are piling up right now. We’re feeling a bit...

20 days ago
5
1

Payroll Part Two: The People Running Your Favorite Stores Are Barely Holding On

Photo by Vera Emilie on Pexels

“So few people actually want to learn the ropes in retail anymore because it has just become so abusive and depressing.”— Store leader

Sit with that.

Abusive and depressing.

That’s what people working in...

a month ago
10
2

What Are Retail Leaders Not Saying?

If you were there live, you know this one got real fast. If you missed it, clear some time. This conversation with is worth your full attention.

We covered a lot of ground, but the thread running through all of it was the same: retail lea...

a month ago
10
1

Your Lean Operating Budgets are Actually Just Broken

Photo by Vera Emilie on Pexels

I didn’t think it was possible for corporations to break retail stores even more, but it’s happening. From 1997 to 2022, I worked on a retail floor. I watched the industry cut resources for the people running...

a month ago
9
1

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Authors

The writers behind this newsletter.

  • Kit Campoy

    25 years on the retail floor. Now I cover what the trade press misses about labor.

  • Steve Worthy

    I help senior retail leaders cut through the noise, figure out what really matters, and lead with confidence. Whether it’s tackling personal growth challenges, or just navigating the messiness of leadership, I help you simplify to lead.

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