The Voice of the Frontline
Kit Campoy, Robert Leonard, Steve WorthyRetail intelligence written by someone who's actually run a store
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 297 | Founded | 5 years ago | Last Issue | 2 days ago |
| Active | |||||
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kitcampoy.substack.comLatest Issues
Walmart Swears Its New Pricing Patents Have Nothing To Do With the Price Tags Going Into Every Store
Photo by Helin Gezer on Pexels
Walmart has two new patents. Both describe AI systems that automatically set prices using your purchase history, your payment method, and your customer ID. But Walmart wants you to know that those patents hav...
Retail Sold Itself Out. Why Nobody's Buying the Comeback.
Photo by Andrea Piacquadio on Pexels
In March, a Walmart on Christopher Columbus Boulevard in South Philadelphia ripped out its self-checkout lanes and put cashiers back. Dollar General has already pulled self-checkout from more than 12,00...
Target Brought Back Isaac Mizrahi. It Still Hasn't Brought Back Its Customers.
Photo by Derek Randolph on Pexels
Target recently announced that they were partnering with designer Isaac Mizrahi again. Instead of designing a fashion line like he did for Target in the early 2000’s, Target has now named him creative dire...
Service Isn't Cringe. Your Store Is.
Photo by MART PRODUCTION—Pexels
“If I can ever avoid interacting with someone in a customer service setting, I will. I’ll order it online, use self-checkouts, whatever. Interacting with people paid to be nice is cringe.”
I got a comment l...
Retail Chose AI Over Workers. Now It's Paying for It.
Photo by Los Muertos Crew on Pexels
I write about how technology is creeping its way into retail often. I didn’t even realize how often, but I was recently skimming through my previous articles, and I was like, “Huh. I have some opinions o...
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| Subscribers | Engagement | 78 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
25 years on the retail floor. Now I cover what the trade press misses about labor.
Robert Leonard is a former radio news reporter. He has bylines in the New York Times, TIME, USA Today, the Des Moines Register, the Iowa Capitol Dispatch, the Kansas City Star, and many more.
I help senior retail leaders cut through the noise, figure out what really matters, and lead with confidence. Whether it’s tackling personal growth challenges, or just navigating the messiness of leadership, I help you simplify to lead.
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