The Voice of the Frontline
Kit Campoy, Robert Leonard, Steve WorthyRetail intelligence written by someone who's actually run a store
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 294 | Founded | 5 years ago | Last Issue | 6 days ago |
| Active | |||||
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kitcampoy.substack.comLatest Issues
Service Isn't Cringe. Your Store Is.
Photo by MART PRODUCTION—Pexels
“If I can ever avoid interacting with someone in a customer service setting, I will. I’ll order it online, use self-checkouts, whatever. Interacting with people paid to be nice is cringe.”
I got a comment l...
Retail Chose AI Over Workers. Now It's Paying for It.
Photo by Los Muertos Crew on Pexels
I write about how technology is creeping its way into retail often. I didn’t even realize how often, but I was recently skimming through my previous articles, and I was like, “Huh. I have some opinions o...
Live with Robert Leonard and Kit Campoy
A few weeks ago, , a journalist, former radio news reporter, and contributor to the New York Times, TIME, and USA Today, invited me on his Substack Live.
This week, we made it happen.
We talked about retail, frontline workers, and why I...
Retail Stores Are Community Hubs. Here's Why We Need Them.
Photo by Alexis Ricardo Alaurin on Pexels
“Slow down; you’re talking too fast,” she yelled in the middle of the store.
We were in a cell phone provider’s store and this customer was on the phone with customer service. A sales rep went ov...
Retailers Broke the Cashier Job, Then Acted Surprised Nobody Wanted It
Photo by Gustavo Fring on Pexels
Getting a good cashier will make your day. I know, because I was one.
I ran retail stores for 25 years, and I loved cashiering. It was one of my favorite jobs on a retail floor. I liked seeing all the new...
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| Subscribers | Engagement | 75 | Monthly Web Visits | ||
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| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
25 years on the retail floor. Now I cover what the trade press misses about labor.
Robert Leonard is a former radio news reporter. He has bylines in the New York Times, TIME, USA Today, the Des Moines Register, the Iowa Capitol Dispatch, the Kansas City Star, and many more.
I help senior retail leaders cut through the noise, figure out what really matters, and lead with confidence. Whether it’s tackling personal growth challenges, or just navigating the messiness of leadership, I help you simplify to lead.
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