Decoding Customer Experience
Mark LevyBecome the CX leader your company can't afford to lose.
| Platform |  | Pricing | Freemium | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 324 | Founded | 4 years ago | Last Issue | 8 days ago |
| Active | |||||
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The Problem Is Trying to Tell You Something
A customer problem is often the first honest version of what the business actually built.
I didn’t always see it that way.
Earlier in my career, I mostly wanted problems to go away. An angry customer needed relief. A launch issue need...
The Customer Journey Just Got More Crowded
Join me this Tuesday - Just a few seats left
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Welcome to the DCX weekly roundup of customer experience insights!
Some of the most important CX signals are getting easier to miss.
Custome...
When CX Feels Pointless, Change the Assignment
Join me next Tuesday, May 19, for a lively discussion.
Limited Space Available - Sign up now
A customer calls for the third time about the same issue.
They’re not confused.
They’re tired.
The agent can see the problem. Th...
The Real CX Question: What Should Humans Do More Of Now?
Welcome to the DCX weekly roundup of customer experience insights!
AI is getting better at handling the routine. That part is no longer the headline.
What matters now is what happens next. Where do you redeploy human judgment once the e...
Why Most CX Transformations Fail the Customer Belief Test
I was in a CX strategy conversation recently with a large, well-known company. Everyone agreed the business needed real change. The customer problems were tangled, ownership was murky, and every broken moment ran through policy, data, incen...
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| Subscribers | Engagement | 72 | Monthly Web Visits | ||
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| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Building great customer experiences is my passion. Ex-Comcast, Ex-Frontier/Verizon; Author of The Psychology of CX 101
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