Scaling Customer Value
Jens Stark, Barbara Poblocka, Xinran Ma, Daniel Orenes FerrandezA weekly newsletter to stop churn, engage your users, and turn your customer base into a revenue growth engine.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 78 | Founded | 2 years ago | Last Issue | 12 days ago |
| Active | |||||
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What Japanese Customers Value That Most Companies Never Measure
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I’m excited to introduce as a guest writer for today’s article from Scaling Customer Value. Daniel is originally from Spain and has lived in Tokyo for the last 12 years. He writes Japanese Service Wisdom, where he explores w...
The Doctor Will See You Now (Eventually)
Photo by Lesly Juarez on Unsplash
I am mildly annoyed with the private dentist clinic I’m currently a patient with. It’s not like they’re a bad dentist or anything, it’s more related to their surround systems and processes.
When I’ve emai...
I Curated 100+ Quotes on Customer Strategy. Here are the Top 5
Hi !
Today I wanted to share with you some of my favourite business quotes, which I’ve sourced from my curated collection of 100+ best consumer & customer success quotes.
If you want to check out the full collection, you’ll find the web...
Is Your Welcome Process Driving Users Away?
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Thanks for signing up! You now have full access and can enjoy the content.
If you have any questions, check out the FAQs section on the homepage.
Glad you’ve decided to join our community!
P.S. Please do not reply to th...
100+ Best Consumer & Customer Success Quotes [Constantly Updated]
This post is a curated collection of 100+ great quotes for business people working with customers. If you work in customer success, customer experience, customer service or are involved in managing customers in any way — you’re going to fin...
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Authors
The writers behind this newsletter.
I can talk about existing customers for daysss.
Sr. UX Researcher & Strategist at Google in agentic e-commerce | Making AI agents useful for customers and profitable for business, drawing on 12+ years in design | Women in Biz Zurich
Helping 50,000+ design better with AI | Founder of Design with AI | Course Instructor | Amazon #1 New Release Book Author
CX leader based in Japan. 10+ years applying omotenashi, AI, and Gemba thinking to real problems. I write about what the AI age is missing, and what Japanese service culture can teach us.
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