Scaling Customer Value
Jens Stark, Barbara PoblockaSubscribe for practical insights into engaging and monetizing customers.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 68 | Founded | 2 years ago | Last Issue | 10 days ago |
| Active | |||||
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Quick Tips #4: Let the customer do the talking
Photo by Chris Montgomery on Unsplash
Your CEO just asked that each business area provides an update in the next meeting. One by one, each department head gets their moment in the hot seat and starts running through slides; packed with inf...
Iteration or Innovation
I am delighted to present Barbara Poblocka as a guest writer for this article on the topic of user research (UX). Barbara is a senior UX researcher at Google and she also runs her own newsletter publication: Innovation & Strategy Lab.
Use...
Substack is my Window to the World
As I look back at my journey on Substack, it took me seven months to reach 100 subscribers. At twelve months, I was at 250 subscribers. 21 months in, there are 400 readers who are subscribed to me and receiving practical insights on engagin...
Customer Experience, Inactivity, Complaints
Photo by Look Studio on Unsplash
Over the last month, we’ve covered a lot of ground on why good customer experience ideas get ignored, how to manage customer inactivity strategically and why customer complaints are the best customer feedba...
Are You Wasting Your Best Customer Feedback?
Photo by Vitaly Gariev on Unsplash
Here’s an interesting scientific fact for you: 10% of an iceberg is visible, whereas 90% of its mass lies hidden beneath the water surface. In a business context, have you considered the iceberg analogy o...
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Authors
The writers behind this newsletter.
Subscribe for practical insights into engaging and monetizing customers.
Helping product builders find ideas worth building and make better product decisions through user feedback. Tips and frameworks from 12+ years across startups, agencies, and big tech.
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