Scaling Customer Value
Jens StarkSubscribe for practical insights into engaging and monetizing customers.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 64 | Founded | 2 years ago | Last Issue | 13 days ago |
| Active | |||||
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jens.substack.comLatest Issues
Are You Wasting Your Best Customer Feedback?
Photo by Vitaly Gariev on Unsplash
Here’s an interesting scientific fact for you: 10% of an iceberg is visible, whereas 90% of its mass lies hidden beneath the water surface. In a business context, have you considered the iceberg analogy o...
Quick Tips #3: Why Good CX Ideas Get Ignored
Do you like my drawing?
Customer demand for improvements is unlimited. Company budget and resources are limited. This is known as the ‘scarcity problem’ in business, which forces leaders to make difficult decisions.
When the business prio...
The Customer Reactivation Playbook
Welcome to the Customer Reactivation Playbook! This article is a step-by-step framework on how to drive customer re-activation of inactive customers in large-scale customer portfolios. We will cover the following topics:
- Why managing c...
Rate Your Toilet Experience
Two days into my holiday, I got an email from the hotel I was staying at with the subject line “Rate your satisfaction and help us improve your stay”. A rating of poor, acceptable or excellent was requested; with an optional choice of addin...
Don't Confuse Speed with Progress
Photo by Brittney Weng on Unsplash
Do you ever feel like you’re juggling too many plates? As if the wheels are spinning faster and faster, but you’re not gaining momentum? Today’s post is about the importance of having a clear focus and cl...
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