Scaling Customer Value
Jens Stark, Xinran Ma, Barbara PoblockaA weekly newsletter to stop churn, engage your users, and turn your customer base into a revenue growth engine.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 75 | Founded | 2 years ago | Last Issue | 12 days ago |
| Active | |||||
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100+ Best Consumer & Customer Success Quotes [Constantly Updated]
This post is a curated collection of 100+ great quotes for business people working with customers. If you work in customer success, customer experience, customer service or are involved in managing customers in any way — you’re going to fin...
Beyond the Carrot and the Stick
Do you remember Clark Griswold from the classic movie National Lampoon’s Christmas Vacation? Clark got shafted on his annual Christmas bonus and he received a one-year subscription to the Jelly of the Month club instead of the cash bonus he...
Quick Tips #5: The Secret Customer
Photo by Justin Lim on Unsplash
In Harry Potter and the Sorcerer’s Stone, Harry puts on a cloak of invisibility to sneak into the Restricted Section of the Hogwarts Library to carry out important research.
In the business world, wouldn’t...
Are you Customer Centric or Sales Driven?
Some of you might already be aware of this comedy sketch from Saturday Night Live (SNL) where a frustrated customer wants to cancel his cable service. Instead, he is being sent round the houses by unhelpful customer service reps who are not...
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| Subscribers | Engagement | 73 | Monthly Web Visits | ||
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Authors
The writers behind this newsletter.
I can talk about existing customers for daysss.
Helping 50,000+ design better with AI | Founder of Design with AI | Course Instructor | Amazon #1 New Release Book Author
Sr. UX Researcher & Strategist at Google, helping founders find out why their product flopped and how to improve it. Practical tips from 12+ years in product design. Community for women in business.
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