Scaling Customer Value
Jens StarkSubscribe for practical insights into engaging and monetizing customers.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 66 | Founded | 2 years ago | Last Issue | 10 days ago |
| Active | |||||
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jens.substack.comLatest Issues
Substack is my Window to the World
As I look back at my journey on Substack, it took me seven months to reach 100 subscribers. At twelve months, I was at 250 subscribers. 21 months in, there are 400 readers who are subscribed to me and receiving practical insights on engagin...
Customer Experience, Inactivity, Complaints
Photo by Look Studio on Unsplash
Over the last month, we’ve covered a lot of ground on why good customer experience ideas get ignored, how to manage customer inactivity strategically and why customer complaints are the best customer feedba...
Are You Wasting Your Best Customer Feedback?
Photo by Vitaly Gariev on Unsplash
Here’s an interesting scientific fact for you: 10% of an iceberg is visible, whereas 90% of its mass lies hidden beneath the water surface. In a business context, have you considered the iceberg analogy o...
Quick Tips #3: Why Good CX Ideas Get Ignored
Do you like my drawing?
Customer demand for improvements is unlimited. Company budget and resources are limited. This is known as the ‘scarcity problem’ in business, which forces leaders to make difficult decisions.
When the business prio...
The Customer Reactivation Playbook
Welcome to the Customer Reactivation Playbook! This article is a step-by-step framework on how to drive customer re-activation of inactive customers in large-scale customer portfolios. We will cover the following topics:
- Why managing c...
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Subscribers, engagement, traffic and sponsorship for Scaling Customer Value .
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| Accepts Sponsors | Estimated Cost per Ad | ||||
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