Scaling Customer Value
Jens Stark, Barbara PoblockaSubscribe for practical insights into engaging and monetizing customers.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 71 | Founded | 2 years ago | Last Issue | 10 days ago |
| Active | |||||
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To Retain or Not to Retain
Photo by The New York Public Library on Unsplash
“To retain or not to retain, that is the question.”
William Shakespeare’s Hamlet didn’t say that, but I did.
For anyone who needs to retain customers and clients, today’s newsletter is fo...
Best of Scaling Customer Value
Hi
Can you believe it? I am soon approaching 2 years of writing on Substack!
I thought I’d mark the occasion by taking a look back at some of the material I’ve written and highlight the most popular pieces to you.
In total, there are 6...
10 Customer Management Mistakes That Drive Customers Away
A good strategy doesn’t just give you a set of options to decide upon.
It also takes into consideration what not to do.
Today’s article is therefore a list of the top 10 mistakes to avoid in customer management. After reading this articl...
Quick Tips #4: Let the customer do the talking
Photo by Chris Montgomery on Unsplash
Your CEO just asked that each business area provides an update in the next meeting. One by one, each department head gets their moment in the hot seat and starts running through slides; packed with inf...
Iteration or Innovation
I am delighted to present Barbara Poblocka as a guest writer for this article on the topic of user research (UX). Barbara is a senior UX researcher at Google and she also runs her own newsletter publication: Innovation & Strategy Lab.
Use...
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Subscribers, engagement, traffic and sponsorship for Scaling Customer Value.
| Subscribers | Engagement | 74 | Monthly Web Visits | ||
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Authors
The writers behind this newsletter.
I can talk about existing customers for daysss.
Sr. UX Researcher & Strategist at Google, helping product builders find product ideas and make better decisions through user feedback. Practical tips and frameworks from 12+ years in product design.
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