Japanese Service Wisdom
Daniel Orenes FerrandezAI promised efficiency. But something got lost along the way. I explore what Japanese service culture teaches us about bringing the human back, through 11+ years living and working in Japan.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 27 | Founded | a year ago | Last Issue | 3 days ago |
| Active | |||||
Read this Newsletter
danielferrandez.substack.comLatest Issues
Speed Is Easy. Care Is the Hard Part.
Hello, if this is your first time here, I’m Daniel, and I’ve spent 12 years living and working in Japan, leading Customer Experience and Conversational AI for some of Japan’s biggest companies. I write about what gets lost when technology m...
Japan Has Been Delivering With Care for 400 Years. Everyone Else Is Still Catching Up
I have been working at Uber for 6 months, but Japan has been delivering food for more than 400 years.
That sentence says a lot about what I want to explore in this article.
Thanks for reading CX Japan - Beyond Omotenashi! Subscribe for fr...
What Got You the Room in London Won't Keep It in Tokyo
I have spent almost 12 years working in the Japanese market, 10 of them inside Japanese corporations. That time has shaped how I think about leadership more than anything else in my career. One topic I particularly like to research is execu...
Your AI speaks multiple languages. But does it speak like your users?
A conversation that stayed with me
Last month, I participated in the European Chatbot Conference. There were plenty of discussions around GenAI, automation, and the future of customer interactions, but one comment, almost casual, staye...
Is agentic the future of CX?
NRF is the biggest retail event in the world, where the latest trends shaping the industry are announced and validated. I used to attend in person in New York at the Javits Center, and every time it was a great experience.
It was the perf...
Key Facts
Audience Metrics
Subscribers, engagement, traffic and sponsorship for Japanese Service Wisdom.
| Subscribers | Engagement | 67 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
Explore More
Authors
The writers behind this newsletter.
CX leader at Uber Japan. 10+ years applying omotenashi, AI and Gemba thinking to real problems. I write about CX, conversational AI, and what Japanese service culture can teach the world.
Frequently Asked Questions
How can I access the email archive for Japanese Service Wisdom?
You can find recent issues that have been published by Japanese Service Wisdom on Reletter by scrolling up to where it says Latest Issues. Tap on the link for any of the most recent emails or hit More Issues to see older ones.
How many subscribers does Japanese Service Wisdom have?
To see how many people subscribe to Japanese Service Wisdom, simply upgrade your Reletter account. We provide readership numbers and lots of other stats for this newsletter so you can decide if it's worth reaching out to.
How can I advertise in Japanese Service Wisdom?
Newsletter advertising can be extremely effective when it's done right. Before you pitch Japanese Service Wisdom as a potential sponsor or partner, make sure that you've done your research and checked its newsletter stats with Reletter.
Then, personalize one of our winning pitching templates and send it to the right person using the contact info provided.
How much does it cost to sponsor a publication like Japanese Service Wisdom?
Newsletter ad rates (or CPM) vary depending on many factors, including industry, number of subscribers, open rate, ad placement and more.
To find out how much an ad will cost, contact Japanese Service Wisdom using the contact information provided and ask for a copy of their media kit.
How can I find newsletters related to Japanese Service Wisdom?
Scroll up to where it says Related Newsletters to see other publications like Japanese Service Wisdom. You can also search our email newsletter directory to discover other newsletters that cover the topics you're interested in.
How do I contact Japanese Service Wisdom?
Reletter provides this newsletter's website URL above, where you will often find their contact information. We also provide links to associated social media accounts and pitching templates so you can reach out fast.