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Japan CX Insider

Daniel Orenes Ferrandez

I write about CS, CX, conversational AI, and doing business in Asia, offering insights from the perspective of living and working in Japan for over a decade.

Platform
Substack
PricingOnly free issuesPublishesWeekly
Issues24SubscribersRead danielferrandez.substack.com

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Authors

The writers behind this newsletter.

  • Daniel Orenes Ferrandez

    With 10+ years of experience living and working in Japan, I specialize in CX, customer success, and AI, currently leading a team of experts at Uber. My journey began in Tokyo, expanding a Japanese retail tech company to SEA.

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