GritLab by Angela Guedes
Angela GuedesCustomer experience insights for founding teams of SaaS startups.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 53 | Subscribers | Read | angelaguedes.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Leadership frameworks I swear by
The typical Individual contributor (IC) to Manager path in most startups is something like this:
Flip the script: how to design your support team as a strategic department
It's a pet peeve for everyone. Support leaders hate to be seen as a cost-center. And great founders dream of proactive support teams making an impact on revenue.
Give your champions a personal library of product knowledge
It’s been a while, no? It has been hard get back to writing after the Summer break (and it’s almost Christmas 😱). So instead of push back another month, today it will be a shorter newsletter, without the usual research section.
Building empathy-driven onboarding programs, the art of onboarding invited users, defining ICP based on customer retention, and more.
Summer has definitely hit Barcelona, with all its humidity. But July also means the last push before Summer holidays and I’m been thinking a lot about all things onboarding. So here are all my latest musings on the topic. Hope you enjoy, ha...
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Authors
The writers behind this newsletter.
3x startups, 2x mum, 1x wife. Head of Customer Success at Claap, prev. Typeform.
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