
"Execution Gaps" is where systems-minded operators go to cut through the noise, name the real blockers, and sharpen how circular, resale, and trade-in models actually scale.
| Platform | Pricing | Only free issues | Publishes | Weekly | |
|---|---|---|---|---|---|
| Issues | 28 | Founded | a year ago | Last Issue | 13 days ago |
| Active | |||||

The most dangerous process I ever inherited was one that worked exactly as designed. It was the customer-retention flow at TXU, the sequence meant to keep people from leaving when their contracts came up for renewal. Someone had compiled it...
Some time ago I struck a recovery percentage commitment out of an MSA before signing it. I was confident I could hit the number - but I was equally confident it was not the right one to measure us by.
In this case the percentage was 10% on...
Mobile resale has always been the smaller side of device recovery. It professionalized faster anyway, and the talent flow is now reversing toward ITAD. The operators who built the phone side’s discipline are showing up at ITAD shops (IT ass...
The first time a clerk at a big-three carrier store volunteered, unprompted, that he owned the trade-in program, I almost laughed. I shouldn’t have.
He was not exactly wrong. He owned a piece of it: the moment when a customer hands him an...
An SLA miss gets a meeting within 48 hours. An integration that breaks on day one gets an incident report, a war room, three executives on a call. A device shipped with personal data still on it: Legal is in the room before lunch.
These ar...
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The writers behind this newsletter.
I’ve built and fixed circular programs that looked great on paper but broke in real life. Now I share what actually works—so you can scale without the theater.
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