
Institutional performance strategist, author, and architect of HICD Forward, writing about people, systems, change, and what it takes to make improvement real.
| Platform | Pricing | Only free issues | Publishes | Daily | |
|---|---|---|---|---|---|
| Issues | 72 | Founded | a year ago | Last Issue | 23 days ago |
| Active | |||||

I have been thinking lately about something that seems to be disappearing.
Not formal etiquette. Not knowing which fork to use at dinner. Not opening every door because some handbook says that is what a gentleman is supposed to do.
Someth...
How I thought I was building a website and accidentally enrolled in AI school.
...or perhaps I simply discovered that after thirty years of teaching performance, I had become the least qualified student in my own of...
“We don’t see things as they are, we see them as we are.”
I do not remember when I first heard those words.
There was no great moment of recognition. I probably read them somewhere, thought they sounded true, and carried on with whateve...
For much of my career, I believed the measure of good work was fairly straightforward.
You entered an organization facing a difficult problem. You studied it carefully, helped people make sense of it, designed a practical way forward, and...
One evening, my wife told me she was going out with friends and would probably be home late.
“Have fun,” I said. “Let me know when you are heading home.”
That was it.
No negotiation. No questioning. No suspicion disguised as concern.
It...
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The writers behind this newsletter.
Institutional performance strategist, author, and architect of HICD Forward, writing about people, systems, change, and what it takes to make improvement real.
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