Success Lab -- (Customer Success & Account Management)
Michael TusoThis substack is dedicated to helping B2B customer success managers, account managers, and leadership teams learn and grow.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 21 | Subscribers | Read | michaeltuso.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
How to automate Quarterly Business Reviews
Quarterly business reviews can be that thing you always look forward to because you know that it will help you achieve your goals with your customers, but also dread, because of the work it takes to put together. It can be painstaking. The ...
The State of Customer Success
I am so excited to announce that we launched a survey into the State of Customer Success.
Success Lab + Callypso Update
Success Lab + Callypso Major Updates and Asks
Customer Value Realization Scoring
In the past couple of years, we’ve seen renewed attention on customer retention as a focus for B2B companies everywhere. I think this is not only a natural reflection of hard times, but also because businesses are realizing the immense valu...
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Authors
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Co-Founder and CEO of Callypso / Author of Crafting the Sale
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