Success Lab -- (Customer Success & Account Management)
Michael TusoThis substack is dedicated to helping B2B customer success managers, account managers, and leadership teams learn and grow.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 21 | Founded | 3 years ago | Last Issue | 2 years ago |
| Active | |||||
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michaeltuso.substack.comLatest Issues
How to automate Quarterly Business Reviews
Quarterly business reviews can be that thing you always look forward to because you know that it will help you achieve your goals with your customers, but also dread, because of the work it takes to put together. It can be painstaking. The...
The State of Customer Success
I am so excited to announce that we launched a survey into the State of Customer Success.
We’ve heard so many different things about CS over the past few years that I wanted to put together a mini-study that would capture the essence of wh...
Success Lab + Callypso Update
Success Lab + Callypso Major Updates and Asks
Hey everyone! We’re so excited that our Slack Community has grown to over 300 users and our Substack community to over 1000!
Success Lab is the sister org of our main business—Callypso.
Cally...
Customer Value Realization Scoring
In the past couple of years, we’ve seen renewed attention on customer retention as a focus for B2B companies everywhere. I think this is not only a natural reflection of hard times, but also because businesses are realizing the immense valu...
quick favor to ask
Thanks so much for being a loyal reader of Success Lab! My publisher recently asked me to send out an email for a specific cause. We’re trying to drive up reviews of a book I published last year.
Increased reviews helps with receiving awar...
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Authors
The writers behind this newsletter.
Co-Founder and CEO of Callypso / Author of Crafting the Sale
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