Success Lab -- (Customer Success & Account Management)
Michael TusoThis substack is dedicated to helping B2B customer success managers, account managers, and leadership teams learn and grow.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 18 | Subscribers | Read | michaeltuso.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Customer Value Realization Scoring
In the past couple of years, we’ve seen renewed attention on customer retention as a focus for B2B companies everywhere. I think this is not only a natural reflection of hard times, but also because businesses are realizing the immense valu...
quick favor to ask
Thanks so much for being a loyal reader of Success Lab! My publisher recently asked me to send out an email for a specific cause. We’re trying to drive up reviews of a book I published last year.
My 8 Customer Success Predictions for 2024
The past few years have been an absolute rollercoaster for many customer success teams. I think 2024 is going to be one of those absolute hallmark, pivotal years for the profession and department within organizations.
Crafting the Sale
Hey everyone,
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Authors
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Co-Founder and CEO of Callypso / Author of Crafting the Sale
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