The Distinction Community with Scott McKain
Scott McKainThe aim of this program is to cultivate a vibrant community of professionals and individuals who are united by a shared aspiration: to create distinction in every facet of their lives.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 130 | Founded | 3 years ago | Last Issue | 4 days ago |
| Active | |||||
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scottmckain.substack.comLatest Issues
Listening to Customers Is No Longer Enough
For years, one of the most repeated pieces of customer experience advice has been this: “Listen to your customers.”
It sounds right. It feels respectful. It suggests humility. And, to be clear, it is still important.
Photo by Vitaly...
Why Expertise Alone Is Becoming Dangerous
“When are you going to get a REAL job?” my Dad would frequently ask me as I spent my twenties working in radio and trying to start a professional speaking business. For a man who had been a truck driver and now was a butcher that owned a gr...
Stop Transferring Responsibility. Start Transferring Authority.
Several times in my career, I’ve had the privilege of speaking to leading dental organizations (Benco, for example) and thousands of dentists (Seattle Study Club). That’s part of the reason that this month, the report by Spear Education — t...
The More You Automate the Human Experience, the Faster You Become Irrelevant
The proof is in the veterinary and fitness industries
If you’ve ever had to say goodbye to a beloved pet…if you’ve ever been motivated to improve your fitness, only to slip back into your old habits…there’s something you know that most bus...
More customers are leaving because of bad experiences than price increases
Do you know why YOUR customers don't return?
You’ve heard it...me too. For years, the standard practice during economic uncertainty for many businesses was almost automatic.
Audience Metrics
Subscribers, engagement, traffic and sponsorship for The Distinction Community with Scott McKain.
| Subscribers | Engagement | 68 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Expert/Researcher on creating organizational distinction and the Ultimate Customer Experience.® Author of "Ten Best" Biz Book (Forbes); Sales & Marketing Hall of Fame; Speaker Hall of Fame; villain in Werner Herzog movie
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