The Distinction Community with Scott McKain
Scott McKainThe aim of this program is to cultivate a vibrant community of professionals and individuals who are united by a shared aspiration: to create distinction in every facet of their lives.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 111 | Subscribers | Read | scottmckain.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Everyone Says They Compete on Customer Experience. It's a Lie We Politely Ignore.
Let me share with you a number that should embarrass every executive team in America: nearly nine out of ten companies now claim they “compete primarily on customer experience.”
The Hidden Cost of Reactive Customer Engagement
Here’s a sobering wake-up call for you on this Thanksgiving week. It’s a statistic I read today from McKinsey research:
What Nvidia’s Record-Breaking Moment Reveals About Leadership in Turbulent Times
Let’s be honest—most business leaders that I’m coming across today are just hoping to keep their heads above water. The world is noisy, turbulent, and unpredictable – and it seems that everyone’s chasing the next AI miracle.
On National Fast Food Day, Fast Food Is Struggling—Not Because Customers Are Broke, But Because Customers Have Evolved
Today – November 16 – is National Fast Food Day. So let’s take a look at what’s happening right now in the fast-food marketplace.
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Authors
The writers behind this newsletter.
Expert/Researcher on creating organizational distinction and the Ultimate Customer Experience.® Author of "Ten Best" Biz Book (Forbes); Sales & Marketing Hall of Fame; Speaker Hall of Fame; villain in Werner Herzog movie
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