The Distinction Community with Scott McKain
Scott McKainThe aim of this program is to cultivate a vibrant community of professionals and individuals who are united by a shared aspiration: to create distinction in every facet of their lives.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 133 | Founded | 3 years ago | Last Issue | 10 days ago |
| Active | |||||
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scottmckain.substack.comLatest Issues
Stop Promoting. Start Proving.
One of the more interesting customer experience insights I’ve seen recently was this observation:
“Value-seeking customers will abandon brands quickly if benefits aren’t crystal clear. Standout brands quantify savings or perks instead of s...
Customers Don’t Remember Transactions. They Remember Stories.
As AI handles more transactions, the human moments become more valuable, not less. Two customer experience stories reminded me why going “beyond distinction” is, in large part, about creating stories worth telling.
Most organizations say t...
Listening to Customers Is No Longer Enough
For years, one of the most repeated pieces of customer experience advice has been this: “Listen to your customers.”
It sounds right. It feels respectful. It suggests humility. And, to be clear, it is still important.
Photo by Vitaly...
Why Expertise Alone Is Becoming Dangerous
Why many successful leaders and organizations are struggling to adapt — and what the future now rewards
“When are you going to get a REAL job?” my Dad would frequently ask me as I spent my twenties working in radio and trying to start a pr...
Audience Metrics
Subscribers, engagement, traffic and sponsorship for The Distinction Community with Scott McKain.
| Subscribers | Engagement | 67 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Expert/Researcher on creating organizational distinction and the Ultimate Customer Experience.® Author of "Ten Best" Biz Book (Forbes); Sales & Marketing Hall of Fame; Speaker Hall of Fame; villain in Werner Herzog movie
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