Secrets of a Super CSM
Elle NicoleSharing "Secrets" of how to become a Super Customer Success Manager by developing a professional playbook. Follow & Subscribe
| Platform |  | Pricing | Only free issues | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 41 | Founded | a year ago | Last Issue | 5 months ago |
| Active | |||||
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secretsofasupercsm.substack.comLatest Issues
Secrets of a Super CSM - Volume 2 Issue 2
Hey SubStackers! Hope you’ve been enjoying Substack and the end of year Holiday season! I’ve enjoyed an extended holiday in Thailand with my Beloved. The time off of work was WONDERFUL for my mind, body and spirit. True R&R. The land of smi...
Prepare The Others (PTO)
I’m a few weeks away from finishing Phase One of my HubSpot integration — and this phase is personal.
In “The Moment Before the Launch,” I shared how I started translating my Customer Success Playbook into Confluence — capturing the full i...
The Moment Before the HubSpot Customer Success Launch
In my last article, “How to Turn a CRM Rollout into a Customer Success Revolution,” I shared how we were preparing to implement HubSpot after the organizational graveyard of Gainsight. That story was about how we got here — how one too many...
How to Turn a CRM Rollout into a Customer Success Revolution
The CRM Graveyard
I’ve seen it before.
The shiny new CRM. The kickoff meetings. The excitement. The Slack emojis.
And then — the silence.
That’s what happened with Gainsight. We had the tool. We had the vision. What we didn’t have w...
Secrets of a Super CSM - Volume 2 Issue 1
Hey Substackers! Welcome November with the second volume of Secrets of a Super CSM! I’ve definitely been quiet as Q4 got underway, luckily, I didn’t leave you without any dope posts to nod your head to. Check them out below while I curate I...
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Authors
The writers behind this newsletter.
Tenured Customer Success professional across SaaS, Tech, Start-Ups, Healthcare writing about how to elevate the role and impact of the Customer Success Manager. Follow & Subscribe
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