
Sharing "Secrets" of how to become a Super Customer Success Manager by developing a professional playbook. Follow & Subscribe
| Platform | Pricing | Only free issues | Publishes | Daily | |
|---|---|---|---|---|---|
| Issues | 41 | Subscribers | Read | secretsofasupercsm.substack.com |
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Hey SubStackers! Hope you’ve been enjoying Substack and the end of year Holiday season! I’ve enjoyed an extended holiday in Thailand with my Beloved. The time off of work was WONDERFUL for my mind, body and spirit. True R&R. The land of smi...
I’m a few weeks away from finishing Phase One of my HubSpot integration — and this phase is personal.
In my last article, “How to Turn a CRM Rollout into a Customer Success Revolution,” I shared how we were preparing to implement HubSpot after the organizational graveyard of Gainsight. That story was about how we got here — how one too many...
### The CRM Graveyard
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Tenured Customer Success professional across SaaS, Tech, Start-Ups, Healthcare writing about how to elevate the role and impact of the Customer Success Manager. Follow & Subscribe
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