Secrets of a Super CSM
Elle NicoleSharing "Secrets" of how to become a Super Customer Success Manager by developing a professional playbook. Follow & Subscribe
| Platform |  | Pricing | Only free issues | Publishes | Daily |
|---|---|---|---|---|---|
| Issues | 32 | Subscribers | Read | secretsofasupercsm.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
The Hidden Costs of Escalations: Why CSMs Pay the Price First
I’ve lived it too many times. One missed deadline snowballs into a red-hot escalation, and suddenly the Customer Success Manager (CSM) is the one on late-night calls, fielding angry emails, and writing the escalation post-mortem no one else...
Secrets of a Super CSM - Volume 1 Issue 7
Hey Substackers! Welcome to the last WEEKLY Issue of Secrets of a Super CSM. Beginning in October, 1, maybe 2 articles will be posted weekly with a MONTHLY Issue at the end of the month. This is to help all of us feel capable of reading thr...
The Real Job Description of a CSM
Let’s be honest: most job descriptions for Customer Success Managers are a joke.
Why Leadership Needs to Stop Treating CSMs Like Magicians
Customer Success Managers aren’t magicians.
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Authors
The writers behind this newsletter.
Tenured Customer Success professional across SaaS, Tech, Start-Ups, Healthcare writing about how to elevate the role and impact of the Customer Success Manager. Follow & Subscribe
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