Customer Success & Failures
Chad HorenfeldtThe ups and downs of life in customer success. Practical customer success tips that you can use right away.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 55 | Subscribers | Read | chadhorenfeldt.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
A real example for handling ‘We’re not seeing value’
> “We’re not seeing value.”
How I built a diagnostic quiz with ChatGPT + Lovable
What if you could turn your book, playbook, or framework into a self-assessment tool - in less than an hour - without writing a single line of code?
The death (and rebirth) of customer success operations
My post on LinkedIn seems to have struck a nerve with a few people:
The Power of Social Proof: How Strategic CSMs Inspire Action Through Customer Stories
In my book, The Strategic Customer Success Manager, I discuss a powerful behavioral concept that every CSM should have in their toolkit—social proof. It’s one of the most effective (and underused) ways to influence customer behavior without...
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Authors
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Customer champion. Author: \ud83d\udcd5 The Strategic Customer Success Manager. A leader that is always learning. Customer Success & Customer Experience executive @Siena. Father of 3. Leafs fan
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