Customer Success & Failures
Chad HorenfeldtThe ups and downs of life in customer success. Practical customer success tips that you can use right away.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 61 | Subscribers | Read | chadhorenfeldt.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Customer success is a revenue function. Act like it.
A few months into my time at Siena, I was sitting in a renewal meeting that felt uncomfortably familiar.
How AI transforms customer meetings: From reactive check-ins to strategic conversations
I recently wrapped up a Maven lightning lesson on how CS teams can leverage AI to transform customer meetings. In just under 30 minutes, I shared three frameworks that can immediately upgrade how you prepare for, conduct, and evaluate your ...
I just solved my biggest LinkedIn problem in 30 minutes (and you can too)
I just built something that changed how I think about my LinkedIn network and I did it in 30 minutes. 🤯
The customer call framework to make any meeting more meaningful
Customer success isn’t just about driving metrics and hitting targets. It’s about building relationships that create long-term value. But here’s the thing: you can do both at the same time.
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Authors
The writers behind this newsletter.
Customer champion. Author: \ud83d\udcd5 The Strategic Customer Success Manager. A leader that is always learning. Customer Success & Customer Experience executive @Siena. Father of 3. Leafs fan
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