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Talking the 'Business' of Hospitality

James O'Connell
Tens of paid subscribers

The blogs, podcast, resources and community have been created to help F&B owners & managers build high-profit lifestyle businesses.

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Substack
PricingFreemiumPublishesWeekly
Issues220Founded5 years agoLast Issue14 days ago
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hospobusiness.substack.com
Artwork for Talking the 'Business' of Hospitality

Latest Issues

Your Number One Marketing Strategy Isn't on Instagram

I get asked about marketing a lot.

“James, should we be running Facebook ads?” “Is TikTok worth it?” “Should I be paying someone to do our socials?” “What about a loyalty app?”

Fair questions, of course. But before we talk about any of th...

14 days ago
1

Two Wellington cafés. One weekend. Only one got my money.

What makes the difference?

Last weekend my wife and I were in Wellington visiting our daughter and catching up with clients. Across Friday and Saturday, we visited two local cafes around where we were staying.

21 days ago
2
Paid

Why Building a Systems-Led Business Is One of the Most & Caring Thing You Can Do for Your Team

Show you team you care about their success.

Here’s something I’ve said in a hundred coaching sessions, and I’ll say it again here.

a month ago
4
Paid

Your Systems Won't Save You (Until Your People Believe In Them)

Culture drives systems success.

Here’s a truth I’ve watched play out in kitchens and cafés for more than thirty years.

a month ago
6
1
Paid

Your SOPs Are Just Recipes for the Rest of Your Business

Business don't rise to the level of their goals, the fall to the level of their systems.

Picture your best chef on their day off.

2 months ago
1
Paid

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  • James O'Connell

    Hospitality Adviser, Coach, Educator & Entrepreneur.

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