The Business of Hospitality
James O'ConnellA business success newsletter and insights from the team at The Hospitality Company. Our blog is focused on helping New Zealand and Australian F&B owners & managers turn passion into profit.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 198 | Founded | 5 years ago | Last Issue | 6 days ago |
| Active | |||||
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hospobusiness.substack.comLatest Issues
You’ve Systemised Your Business. Now Hire People Who Actually Like Systems.
Here’s something I’ve watched happen a hundred times.
An owner finally gets sick of running on adrenaline. They invest in proper systems. SOPs. Checklists. A real onboarding process. Financial dashboards. The whole works.
Six months in, t...
Your Business Will Only Grow as Fast as Your Managers Do.
There’s a quiet ceiling sitting above most hospitality businesses. Owners can’t see it. It doesn’t show up on the P&L, but it’s the reason so many great venues plateau at the same spot, year after year.
It’s the ceiling created by the capa...
If You Can’t Leave Your Venue for Two Weeks, You Don’t Own a Business. You Own a Job.
Two things that help owners disconnect and recharge.
Do a small experiment. Look at your calendar for the next 90 days and find two consecutive weeks where you are not in your venue. No popping in. No “quick” check-ins. No phone calls abou...
The Hidden Gap That’s Quietly Draining Your Productivity and Profit.
The gap most owners & managers never see, or choose to ignore.
If I walked into your venue tomorrow, would the work I saw look like what your SOPs, policies, recipes, and training docs say it should?
Winter Isn’t a Wind-Down. It’s a Sharpen-Up.
Use your low seasons to make your business and people better.
Most hospitality owners get winter wrong.
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| Subscribers | Engagement | 69 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
Founder of The Hospitality Company
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