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Talking the 'Business' of Hospitality

James O'Connell
Tens of paid subscribers

The blogs, podcast, resources and community have been created to help F&B owners & managers build high-profit lifestyle businesses.

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Substack
PricingFreemiumPublishesTwice weekly
Issues231Founded5 years agoLast Issue4 days ago
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hospobusiness.substack.com
Artwork for Talking the 'Business' of Hospitality

Latest Issues

The Financial Mess Our Industry Hands to New Managers

Hospitality has a habit we don’t talk about enough.

We hire new managers, and then we hand them a financial mess.

Across cafés, restaurants and bars in New Zealand and Australia, how many new managers walk into clear documentation, indust...

4 days ago
2

Your Business Needs an Operating System (And Your Managers Should Help You Build It)

Your phone runs on an operating system. So does your laptop. You don’t think about it. You just expect it to work.

Every time you open an app, the OS does hundreds of things quietly in the background. It does them the same way every time,...

5 days ago
2

Your Best Chef Might Be Your Worst Manager (And That’s Not Their Fault)

I’ve watched it happen more times than I can count.

The best barista in the building gets promoted to café manager. The sous chef who never misses a beat gets the head chef job. The bartender everyone loves gets the keys to the venue.

Six...

11 days ago
8
6

You Can’t Hold Someone to a Standard That Doesn’t Exist

Ensure your business documents systems that communicate clear standards.

Saturday night. The coffee machine’s left dirty. Again.

16 days ago
2
1
Paid

Looking To Sell in 3–5 Years? What the Next Owner Is Really Paying For

The four stages from survival to saleable, and why every department needs to be systemised before you go to market.

Do you really have a business you could sell?

19 days ago
Paid

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  • James O'Connell

    Hospitality Adviser, Coach, Educator & Entrepreneur.

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