Reletter
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The Business of Hospitality

James O'Connell

A business success newsletter and insights from the team at The Hospitality Company. Our blog is focused on helping New Zealand and Australian F&B owners & managers turn passion into profit.

Platform
Substack
PricingFreemiumPublishesWeekly
Issues205Founded5 years agoLast Issue5 days ago
Active

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Artwork for The Business of Hospitality

Latest Issues

The Business of Hospitality Podcast - Episode 27

In episode 27 of the Business of Hospitality (TBOH) podcast, I welcome Emma France to the mic. Emma is the outstanding General Manager of Milford Sound Lodge in New Zealand.

Throughout the episode, Emma shares her insights from 13 years w...

5 days ago
2

Live Training with James O'Connell - Topic : Getting Control Of Your Wages

Get more from James O'Connell in the Substack app

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6 days ago
2

My Hiring Toolkit

Most kitchens hire the best cook in the room. Then wonder why the wheels fall off the moment that the cook has a day off.

Here’s a truth I’ve watched play out for three decades.

The best cook is almost never your best Kitchen Manager.

Co...

8 days ago
4
1

Stop Managing Wages in the Rear-View Mirror

'Wages' are cash, so count them like it matters.

Here’s a question I ask owners all the time: When did you last actually look at your wages?

11 days ago
2
Paid

Take Your Profit Out First...Every Single Week

Make 'profit' a non-negotiable in your financial management approach.

There’s a moment that comes for almost every hospitality owner before I start working with them. Usually at month-end. Sometimes at tax time. Sometimes, when the lease c...

25 days ago
3
1
Paid

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  • James O'Connell

    I help F&B Owners & Managers build high-profit lifestyle businesses.

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