The Systems Brief
David BaerGrowth systems for small business owners borrowed from big business thinking and strategy
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 81 | Founded | a year ago | Last Issue | 4 days ago |
| Active | |||||
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thesystemsbrief.substack.comLatest Issues
When Automation Removes the People Who Know the Exceptions
In 2016, the Government of Canada launched the Phoenix pay system for federal public servants.
The goal made sense on paper.
Canada had an aging payroll system. It served roughly 290,000 employees across 101 departments and agencies. It h...
Why Shared Responsibility Often Means No Responsibility
On August 11, 2020, Citibank meant to send Revlon’s lenders an interest payment.
The amount was about $7.8 million.
Instead, Citi sent the interest payment plus almost $900 million of its own money. The payments matched, down to the penny...
The Hidden Waste Inside Well-Resourced Companies
On November 28, 2010, Spider-Man: Turn Off the Dark began previews at the Foxwoods Theatre on Broadway.
The show was supposed to be enormous.
It had music by Bono and The Edge. It had Julie Taymor, who had already turned The Lion King int...
The Employer Pays, But Who Controls the Employee Prescription Costs?
In 2017, Wells Fargo had another problem to explain.
This one wasn’t about fake accounts. It sat inside the bank’s auto-loan business.
Customers had taken out car loans. Many had already bought their own auto insurance, as lenders require...
Why Some Business Loans Create Growth and Others Create Problems
On Sunday, June 21, 1970, Penn Central filed for bankruptcy.
At the time, it was the largest corporate bankruptcy in U.S. history. The company had been formed only two and a half years earlier, through the merger of the Pennsylvania Railro...
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Authors
The writers behind this newsletter.
Advisor to 7- and 8-figure businesses wanting to grow revenue and reduce waste. Marketing Geek. Theater Geek. Wine Geek. Proud husband and father.
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