The Systems Brief
David BaerGrowth systems for small business owners borrowed from big business thinking and strategy
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 72 | Founded | 10 months ago | Last Issue | 3 days ago |
| Active | |||||
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thesystemsbrief.substack.comLatest Issues
Why Some Productivity Problems Never Show Up in Reports
At first glance, absenteeism looks like a people issue.
Someone misses a shift. A supervisor adjusts the schedule. Another employee covers the gap. The work still gets done, just with a little more pressure on everyone else.
That is why t...
Why You're Losing Revenue From Customers Who Never Complain
In 2006, Dr. Toby Cosgrove, then CEO of Cleveland Clinic, visited Harvard Business School to discuss a case study on the organization.
By traditional measures, Cleveland Clinic had plenty of strength. It had a national reputation for clini...
The Expensive Gap Between a Decision and a Policy
In the early 2000s, a store-level decision inside AutoZone turned into a legal process that ran for years.
An employee asked for a workplace accommodation tied to a medical condition. The request itself wasn’t unusual. It didn’t come in as...
The Real Cost of Expenses That Seem Too Small to Matter
In the early 1980s, a Formula One pit stop took over 20 seconds.
Cars pulled in. Tires were changed one at a time. Fueling took priority. The process moved at a controlled pace.
Today, top teams complete pit stops in under 2 seconds.
In...
Why Revenue Growth Starts to Require More Effort Over Time
In the early 2000s, retail performance started to diverge in a way that wasn’t immediately obvious.
Many companies were expanding aggressively. New store formats were rolled out. Product lines kept growing. Pricing strategies became more d...
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Authors
The writers behind this newsletter.
Advisor to 7- and 8-figure businesses wanting to grow revenue and reduce waste. Marketing Geek. Theater Geek. Wine Geek. Proud husband and father.
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