Off Script
Jimmy KnightOff Script is a briefing for operators building the next generation of companies. I write about the realities of scaling CX, building high-performing teams, navigating messy operations, and leading inside fast-growing startups.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 21 | Founded | a year ago | Last Issue | 5 months ago |
| Active | |||||
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jimmymknight.substack.comLatest Issues
Planning Is Easy. Alignment Is Hard.
Welcome to issue #021 of Off Script — real lessons from building and leading teams in a world that’s changing fast. Subscribe to get new issues straight to your inbox.
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Every January, leaders dust off the same ritual....
What I’m Thankful for in 2025
Welcome to issue #020 of Off Script — real lessons from building and leading teams in a world that’s changing fast. Subscribe to get new issues straight to your inbox.
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Next week is Thanksgiving, and like a lot of you,...
Back to Building: What Hundreds of Interviews Taught Me About Hiring in 2025
Welcome to issue #019 of Off Script — real lessons from building and leading teams in a world that’s changing fast. Subscribe to get new issues straight to your inbox.
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When I last wrote in June, Off Script was just st...
Off Script: How Klarna Simplified Their Way to a CX Revolution
Welcome to Off Script
When I launched The Wrong Way First, the goal was to share the lessons I picked up building CX and operations teams. The stuff no one puts in the onboarding deck, but everyone learns the hard way.
But here’s the...
When Hyper-Growth Breaks Your CX Team
Welcome to issue #017 of The Wrong Way First, your guide to skipping avoidable mistakes and building better. To get these lessons from the front lines directly to your inbox each week, be sure to subscribe.
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Everyone l...
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