Off Script
Jimmy KnightOff Script is a weekly briefing for operators navigating the future of work. We break down how AI is reshaping teams, what modern orgs really look like, and how to lead when the playbook no longer applies.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 18 | Subscribers | Read | jimmymknight.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
Off Script: How Klarna Simplified Their Way to a CX Revolution
### Welcome to Off Script
When Hyper-Growth Breaks Your CX Team
Welcome to issue #017 of The Wrong Way First, your guide to skipping avoidable mistakes and building better. To get these lessons from the front lines directly to your inbox each week, be sure to subscribe.
What Customers Actually Want
Welcome to issue #016 of The Wrong Way First, your guide to skipping avoidable mistakes and building better. To get these lessons from the front lines directly to your inbox each week, be sure to subscribe.
The Myth of Perfect CX
Welcome to issue #015 of The Wrong Way First, your guide to skipping avoidable mistakes and building better. To get these lessons from the front lines directly to your inbox each week, be sure to subscribe.
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Frequently Asked Questions
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