Service Matters
Nick ClarkA blog about the latest news, trends and issues in customer service. Written in a personal capacity.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 75 | Subscribers | Read | servicematters.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
What happens if the AI bubble bursts?
AI is still the hottest topic around, but now a lot of the discussion about AI also include a very emotive word, “bubble”.
AI for personalised service: automating the shoeshine
Truly personal service stays with you like a catchy tune that takes you back to a great moment in your life.
In praise of the Supervisor - the unsung hero of customer service
“I want to speak to your manager”
Here's a genuinely new customer service model, enabled by AI
I am guilty of using the phrase “seamless transfer” without thinking too much about what it really means.
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Authors
The writers behind this newsletter.
I've spent my whole working life in Customer Service, from my first job - handling complaints at a water company - up to what I do now - as a partner at BCG, working with companies all over the world to transform their customer service.
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