
Expert guidance for brands missing a tech team.
| Platform | Pricing | Only free issues | Publishes | Twice weekly | |
|---|---|---|---|---|---|
| Issues | 259 | Founded | 4 years ago | Last Issue | 3 days ago |
| Active | |||||

A customer sends a return and the carrier marks it delivered to the warehouse. For the customer, that’s when the refund clock starts, and their tracking page now says delivered. For the warehouse, the scan only confirms the parcel arrived,...
Last Thursday we ran OX3 in Stockholm. It was our first Operator Experience outside the UK and our largest room so far, with operators from Nordic and UK brands spending the afternoon on how AI is being used across the product lifecycle.
I...
Across three events in eight months, OX has brought together over 200 brand-side operators from fashion, beauty and lifestyle brands. Figures are drawn from the registration answers of brand-side operators across all three events.
Most product data problems get reported as system problems. The ERP sync failed, the 3PL rejected a file, Shopify doesn’t look right. A lot of the time the system did exactly what it was told, and the break happened earlier, at a handoff be...
Most product data problems are reported as system problems. The ERP sync failed, or the 3PL rejected a delivery. In most of the cases we’ve traced back this year, the system did what it was told. The break happened earlier, at a handoff bet...
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The writers behind this newsletter.
Co-founder at Commerce Thinking and HighCohesion
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