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Commerce Thinking

Luke Hodgson

Expert guidance for brands missing a tech team.

Platform
Substack
PricingOnly free issuesPublishesTwice weekly
Issues242Founded3 years agoLast Issue6 days ago
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substack.commercethinking.com
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Latest Issues

Finance says down. Merch says up. Both are right

Two reports landed on the same desk, for the same department, in the same week. Finance had the category down against forecast. Merch had it up against their own plan. Nobody had made an error. They were reading two different systems, built...

6 days ago
4

One person knows everything. That's the problem

We speak to brands every single day where a single person has built, and is still the only one who fully understands, the system that runs purchase orders, or the bill of materials, or most of the operational reporting the business relies o...

8 days ago
5

Don't buy an ERP, yet

We recently completed an ERP study for a brand. The conclusion, after proper cross-functional work: don’t proceed yet. Fix your product operations first, and migrate the systems that actually need migrating before touching the ERP question...

14 days ago
3

The WISMO tax

You’ve probably seen this story before, even if the details differ each time: a returns backlog that’s been perfectly manageable for months, until one week it triples in size. Suddenly it’s not a backlog, it’s a queue with no end, and it la...

16 days ago
2

The dummy purchase order is a process smell

There’s a workflow running inside a lot of wholesale fashion brands that nobody would ever design on purpose. We heard it described recently by an ops lead at a Scandinavian menswear brand, 70% wholesale, and it’s important because it’s not...

20 days ago
4

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  • Luke Hodgson

    Co-founder at Commerce Thinking and HighCohesion

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