Reletter
Artwork for Client Success

Clients who stay, renew and refer. Ideas, conversations and strategies for established coaches, course creators and mastermind owners who want to turn client success into one of the most powerful growth engines in their business.

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Issues27Founded8 months agoLast Issue8 days ago
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Artwork for Client Success

Latest Issues

Your client journey is a growth strategy. Are you treating it as one?

Has your expertise evolved beyond the offers you’re currently selling?

It’s a question I believe every established coach, consultant, and transformational practitioner should ask themselves more often.

Because after years of working with...

8 days ago

When ONE Day of the right expertise can move your business further than 18 months of hard work

One of my clients said recently that I haven’t been able to stop thinking about.

We were reflecting on the work we’d done together, and I asked Karen Thom what might have happened if she hadn’t decided to invest in our private VIP Day.

He...

18 days ago

The secret to clients who stay? I found something more important than retention.

I’ve been quiet here for nearly three months. And I am here to assure you that it was not because I ran out of things to say.

Quite the opposite.

I’ve been having deep conversations, while sitting across from coaches, consultants, practi...

24 days ago
13
2

Why Your Best Clients Are Planning to Leave

I sat down with executive leadership coach and clinical psychologist Dr. Linda Travelute for a conversation about the number the coaching industry has learned to live with: 65%.

On paper, 65% client retention reads like a weather report. B...

4 months ago
6
2

65% retention is the coaching industry's average. Why have we collectively agreed that losing one in every three clients is normal?

There is something I keep hearing in conversations with brilliant coaches and leaders, and it always arrives in the same tone you’d use to report a weather forecast.

“The industry average for client retention is around 65%.”

It shows up...

4 months ago
6
1

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Authors

The writers behind this newsletter.

  • Dagmar Khan | Client Success

    Client Success Strategist || Creator of the Client Success System || For established coaches, course creators and mastermind owners who want clients who stay, renew and refer. CLIENT SUCCESS IS A GROWTH STRATEGY.

  • Amy Fortney | D3OS

    Coaching CEO: Get your real job back. Escape The Vigilance Trap of managing teams and tasks. No tear-down. No new operating model. Just the levers to preserve your time & finally grow. Operations Strategist | COO | Founder, The D3 Operating Standard™

  • Dr. Linda Travelute

    Leadership has a theater problem. I help leaders fight back. Keynote speaker, leadership strategist, host: Leader Fuel Podcast. Sharing psych-savvy leadership strategy for people who want to lead with bravery, candor, and substance. Not fakery.

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