
Exploring how community intersects with product, marketing, sales, and customer success, and what changes when community is integrated with GTM.
| Platform | Pricing | Only free issues | Publishes | Weekly | |
|---|---|---|---|---|---|
| Issues | 46 | Founded | a year ago | Last Issue | 6 days ago |
| Active | |||||

A community team sees the same customer issue show up a few times in a short period. The first time, it feels anecdotal. The second time, it starts to look like a pattern. By the third time, someone on the team knows it’s probably worth sha...
One thing I’ve been noticing in conversations about AI is how quickly people move from “can it produce the thing?” to “great, now we have the thing.” I understand why that happens. If you’ve ever had to turn a pile of call notes, support ti...
Some people work inside very large companies and still have almost nobody around them who understands their job.
That came up early in my conversation with Vera DeVera, who led community at Watershed. Many of the sustainability professiona...
A community leader gets invited into quarterly planning.
The company wants community to improve adoption, help with retention, create more advocacy, generate better customer feedback, and support education. By the time the community leader...
A founder recently asked me recently whether AI could help them scale customer support, onboarding, and education without adding a lot of headcount.
The honest answer was yes. It probably could, and in some areas it probably should.
Most...
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| Accepts Sponsors | Estimated Cost per Ad | ||||
The writers behind this newsletter.
I focus on how community integrates into go-to-market systems. Previously built and scaled community at Asana and Evernote. Author of The Community Code.
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