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The Community Code

Joshua Zerkel

Exploring how community intersects with product, marketing, sales, and customer success, and what changes when it’s integrated with GTM.

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Substack
PricingOnly free issuesPublishesWeekly
Issues40Foundeda year agoLast Issue8 days ago
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Latest Issues

How Signal Gets Distorted

If you take the idea from the last post and follow it a bit further, the more useful question isn’t whether signal gets reshaped as it moves across teams, because that part is almost inevitable. What matters more is understanding where that...

8 days ago

How the Same Customer Signal Turns Into Different Decisions

When I was at Asana, I got into the habit of spending time in the forum before big cross-functional meetings. It wasn’t part of any formal process. I just wanted a quick read on what customers were actually dealing with at that moment and h...

15 days ago

How Your Org Structure Distorts Customer Signal

If you spend time inside most go-to-market teams, the work generally looks fine. Marketing is generating demand, product is shipping features, sales is closing deals, and customer teams are running onboarding, driving adoption, and trying t...

a month ago
1

Community Has Impact. It Doesn’t Carry Across GTM.

Today, my new book, The Community Code, is officially out.

It’s available now on Amazon.

This book comes out of a pattern I kept running into across companies, roles, and stages. Community was clearly doing something valuable. Customers w...

2 months ago
5
2

Why I No Longer Say "Community-Led Growth"

For years, I described my work as community-led growth. I don’t anymore.

After spending time recently in rooms full of community practitioners, I’ve been thinking more carefully about how we describe this work. The language we use shapes h...

2 months ago
2

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  • Joshua Zerkel

    I focus on how community integrates into go-to-market systems. Previously built and scaled community at Asana and Evernote. Author of The Community Code.

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