Real Talk with CS Impact
Andrea BumsteadReal talk on turning post-sales into a revenue engine, from a two-time VP of Customer Success and Top 100 CS Strategist who has scaled it from startup to IPO.
| Platform |  | Pricing | Only free issues | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 44 | Founded | a year ago | Last Issue | 24 days ago |
| Active | |||||
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csimpact.substack.comLatest Issues
5 Moves We'd Make If We Were Building Post-Sales Today
A year ago, the question we heard most from CS leaders was a scary one: would their function still exist in two years?
CS teams were being folded under the CRO. “Is CS dead?” posts were all over LinkedIn. CEOs were asking us whether they s...
Retention Drives Your Company Valuation but Who Owns It?
It’s strategic planning season. I am willing to bet that somewhere in your plan right now are two numbers the board will hold you to: NRR and GRR. Almost every CS initiative ladders up to them. Investments in better customer onboarding, ret...
Your churn is a go-to-market problem
If you read our newsletter, you know we touched on this topic in this week’s email. We want to elaborate on it here because it is really important. Customer retention, or GRR, directly impacts company valuations. Almost every company knows...
How to Get (Almost) Anything You Want as a Leader of Post-Sales
Before we get started, you may have noticed that I started a brand-new newsletter, CS Impact Bites! The newsletter offers practical ideas to help Customer Success leaders, CROs, and CEOs build a stronger post-sales organization. It is short...
Can I ask for a favor?
I have been nominated a top customer experience thought leader and could use your vote.
Over the past 21 months I have
- posted on LinkedIn 5 days/week about customer success and post-sales
- spoken with over 275 customer succ...
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Authors
The writers behind this newsletter.
Top 100 Thought Leader in Customer Success 2x Former Vice President of Customer Success IPO Leader (ex-Procore) Turning Customer Success into a Revenue Engine Fractional Leader, Trainer and Public Speaker
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