Empathy Loops
Michael NguyenCustomer intelligence is being redefined by AI. Learn how product and CX leaders can scale customer insights, elevate their influence, and build smarter, faster, and more customer-centric companies.
| Platform |  | Pricing | Only free issues | Publishes | Infrequently |
|---|---|---|---|---|---|
| Issues | 6 | Subscribers | Read | vocloops.substack.com |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
The 7-Day Feedback Loop That's Reinventing Stand-Up Comedy
I took my brother to see Josh Johnson at Seattle's Moore Theatre. Josh is one of our favorite new comedians and was in town and we wanted to spend some quality time together. The energy in the packed theater was electric, 2,000 people leani...
The Scaling Paradox: A Practitioner's Framework for Staying Connected to Customers
This article expands on insights from my recent post on the Enterpret blog, The Scaling Paradox: Why Growth Often Means Losing Customer Focus, with a focus on practical frameworks and implementation strategies for VoC practitioners.
From Co-workers to Collaborators: Reframing Workplace Relationships in the Age of AI Teammates
AI teammates are reshaping workplace relationships. Instead of measuring relationship quality, we now measure shared context—how well digital colleagues understand our environment and needs. Enterpret’s new Quality Monitoring Agent (QMA) sh...
Prompt Led Growth, Zero UI, Zero Switching Costs, Zero Second Chances
Figma, Notion and Canva didn’t just win their categories—they reshaped how products grow by championing Product-Led Growth (PLG), a model where value unfolds gradually as users explore intuitive interfaces. But the AI revolution has changed...
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Authors
The writers behind this newsletter.
Head of Customer Intelligence @ Enterpret.com
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