Empathy Loops
Michael NguyenCustomer intelligence is being redefined by AI. Learn how product and CX leaders can scale customer insights, elevate their influence, and build smarter, faster, and more customer-centric companies.
| Platform |  | Pricing | Only free issues | Publishes | Monthly |
|---|---|---|---|---|---|
| Issues | 10 | Founded | 3 years ago | Last Issue | a month ago |
| Active | |||||
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vocloops.substack.comLatest Issues
Let Your Product Builders Cook
My mother-in-law hates going out to eat. She says she can make it better at home, and cheaper. She’s right. She’s a good cook.
She’s also cooking an occasional meal for her kids. That’s a different job than the one we have.
Our job as lea...
I Stopped Opening Our Own Product
Confession: I haven’t used my own company’s product in months. I’m the head of customer intelligence for a customer intelligence platform.
Our product ingests support tickets, survey responses, call transcripts, and app reviews across ever...
Agents Learned Our Ideals. Now They're Exposing Where We Fall Short.
I spent a decade building systems to route customer intelligence through growing organizations. At Asana, we turned VoC from a side quest into a company-wide ritual that shaped the product roadmap. At Figma, we built infrastructure so any t...
The New Dopamine Hit: Why Vibe Coding Replaced My Doom Scroll
The Quiet Epidemic
In 2020, when everyone was sent home, we lost something we didn’t have a name for.
The hallway conversations. The lunch runs. The ambient awareness of being around people working toward the same thing.
Thanks for rea...
The 7-Day Feedback Loop That's Reinventing Stand-Up Comedy
I took my brother to see Josh Johnson at Seattle's Moore Theatre. Josh is one of our favorite new comedians and was in town and we wanted to spend some quality time together. The energy in the packed theater was electric, 2,000 people leani...
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| Subscribers | Engagement | 63 | Monthly Web Visits | ||
|---|---|---|---|---|---|
| Accepts Sponsors | Estimated Cost per Ad | ||||
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