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PivotAssets

Stessa Cohen

Stessa Cohen brings her curiosity, experience & expertise in & around fintech & banking industry to new thoughts & views about change & innovation in banking, fintech and elsewhere.

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Substack
PricingOnly free issuesPublishesWeekly
Issues71Founded6 years agoLast Issue3 months ago
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Latest Issues

AI Won't Make You Like Your Customers

Photo by Joana Godinho on Unsplash

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Burger King wants its employees to be nicer to their customers and it’s using AI and bots to analyze employee language and patterns.

I can save them the trouble.

The problem i...

3 months ago
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AI Threats Demand that Financial Institutions Pursue National Security Grade Protection

source: FlyD on Unsplash

Note: I wrote this post today in collaboration with Nir Netzer

The Strategic Importance of Financial Security

The financial services industry has undergone several iterations of digital transformation o...

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Financial Services Marketing is Broken

Your Customers’ Experiences of Your Customer Experiences are Broken

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4 months ago
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Take Your FI from AI Curious to Actual AI Implementations

Start with Strategy; End with Measurable Value

I spoke with Jason Lowe cut through the AI noise and hype to go beyond the data and anecdotes to get to the real how-to for banks that are AI curious but also concerned about its real value...

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Trust, Digital Identity and Cheese

Cheese and Trust

In November I spent a few days in Vermont. Vermont is known for a few things - skiing, maple syrup and cheese are among them. On the last day of my stay, I bought several locally made cheeses at two different shops. Both...

5 months ago
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    Independent financial services analyst, strategic advisor and consultant

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