TreelinePress
Andrew YoungHigher Ground Thinking
| Platform |  | Pricing | Freemium | Publishes | Twice weekly |
|---|---|---|---|---|---|
| Issues | 153 | Founded | a year ago | Last Issue | 7 days ago |
| Active | |||||
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treelinepress.substack.comLatest Issues
An Open Letter to the SEC: Why I Support Regulation E-Delivery
To the Securities and Exchange Commission:
I am writing in support of proposed Regulation E-Delivery, File Number S7-2026-25.
For more than three decades, I have worked in and studied the customer communications industry from print produc...
The Future of CCM May Be Happening Somewhere You Aren’t Looking
Sometimes we forget that customer communications is truly a global industry, but much of the conversation about its future is dominated by the United States and Western Europe.
We follow the largest software companies, attend many of the s...
PCI’s Sudden Closure Could Reshape the U.S. Mail Market
Postal Center International (PCI) facility. The company’s abrupt shutdown is raising questions about where its mail volume will go and what the ripple effects could mean for the broader U.S. print and mail industry.
Last week PCI filed not...
The CCM Market Is Getting Bigger
When I first looked at the companies included in the new 2026 QKS SPARK Matrix for Customer Communication Management, what caught my attention was not where each company ranked on the grid.
It was the range of companies and solutions repr...
The Next Domino Is Already Falling
In July, I wrote that the Securities and Exchange Commission’s proposed Regulation E-Delivery could represent the beginning of a larger transformation in U.S. customer communications.
The immediate rule applied to investor communications,...
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Authors
The writers behind this newsletter.
Customer Communications Market Interpreter | Founder, TreelinePress | Keynote Speaker | Advisor
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