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Restaurant technology and the big ideas shaping the future of hospitality

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Substack
PricingFreemiumPublishesTwice weekly
Issues503Founded6 years agoLast Issue3 days ago
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Latest Issues

Big Qs about the future of booking a table

🍿 Just over a year since DoorDash bought SevenRooms and upended the reservations status quo, there's a lot of room for change.

A year ago in May, DoorDash announced it would acquire reservations service SevenRooms for $1.2 billion. The...

3 days ago
7
Paid

The problem with AI-assisted marketing

Is it possible to reach peak personalization? Because I think I found it in my email inbox.

It’s not that the personalized emails I received from a handful of full-service restaurants were too personal… it’s that they were far too similar....

10 days ago
10
1

Why reservations platforms* pay restaurants

An explainer.

It took some time, but reservations industry leaders finally ‘fessed up to offering restaurants money to sign on as partners. Restaurants are incentivized to hold tables for high-value guests, compensated through event sponso...

11 days ago
9
Paid

'I vibe-coded a personal restaurant reservation agent'

I’m in the throes of end-of-school-year parenting, so please enjoy this guest post from Ryan Sarver, a restaurant-obsessed, Amsterdam-based investor that I’ve known for over a decade. Ryan wrote on Medium about his experience creating an ag...

17 days ago
16

DoorDash isn’t afraid of your AI agents

It now has more (human) users than ever.

The agents are coming, but the country’s biggest delivery app is fine with it.

24 days ago
6
Paid

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Authors

The writers behind this newsletter.

  • Kristen Hawley

    Journalist covering restaurant technology and the future of hospitality.

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