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Restaurant technology and the big ideas shaping the future of hospitality

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Substack
PricingFreemiumPublishesTwice weekly
Issues522Founded6 years agoLast Issue18 hours ago
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Latest Issues

Are the machines hospitable yet?

photo courtesy of Square

On Wednesday, Square unveiled a new kiosk. Like all of the company’s hardware, it’s thoughtfully designed and technologically sound — remarkably hospitable for a machine, blending touch screens, voice, evocative im...

18 hours ago
3

Exclusive: Tock’s former leader moves to Provi

Matt Tucker joined the beverage platform as CEO in August. (You can stop texting him for hot reservations now.)

The executive who brought reservations service Tock to American Express has a new gig. In August, former Tock CEO Matt Tucker j...

3 days ago
4
Paid

What an AI critic told a bunch of restaurant people

Dex Hunter-Torricke at Welcome Conference 2026 / photo credit: Jose Reyes

Earlier this week, I watched a technologist terrify a room of restaurant people. Dex Hunter-Torricke is an insider-turned-critic of big tech who once spun tech messa...

9 days ago
12

DoorDash delivers on a promise to restaurants

A DoorDash Air drone in flight / image courtesy of DoorDash

Is it weird to be more excited about a DoorDash product update than its just-announced, purpose-built airborne drone?

Don’t get me wrong, the drone, which will soon hit the skie...

17 days ago
6

Olo readies its ordering app

A public company could never. CEO Noah Glass explains why diners and restaurants should care.

Bold move to launch a delivery app competitor in late 2026! But if anyone has a shot at success, it’s Olo, the 21-year-old online ordering compan...

18 days ago
8
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Authors

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  • Kristen Hawley

    Journalist covering restaurant technology and the future of hospitality.

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