A newsletter about creating value for customers, employees, and companies.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 266 | Founded | 3 years ago | Last Issue | 4 days ago |
| Active | |||||
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theexperiencestrategist.substack.co...Latest Issues
Speed Puzzling, Midlife Pivots, and the Case for Dumb Solutions
We rarely bring guests onto the show. But when Dave heard Jarrett King’s story — a layoff, a national speed puzzling competition, and a new puzzle company built from scratch in 90 days — he knew the audience needed to hear it. This episode...
Three Industries, One Personal Assistant
I wrote three white papers on Meta’s Muse. Read together, they point to four lessons for any business built on habit.
Retail, banking and fast casual share almost nothing, except the thing that is about to happen to them.
Muse Is a Wake-Up Call to Any Customer Facing Brand
Sep 30, 2026
Sep 30, 2026
Time Value — The Measurement Framework Every Intelligent Company Needs
Part four of a four-part mini-series unpacking the frameworks in Dave Norton’s new book, Human Context: How Intelligent Companies Build Customers.
You can build the right market strategy, identify the right situations, understand yo...
Modes — The Missing Variable Between Situation and Personalization
Part three of a four-part mini-series unpacking the frameworks in Dave Norton’s new book, Human Context: How Intelligent Companies Build Customers.
Most companies build their entire models around habits and routines. But the number...
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Subscribers, engagement, traffic and sponsorship for The Experience Strategist.
| Subscribers | Engagement | 69 | Monthly Web Visits | ||
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| Accepts Sponsors | Estimated Cost per Ad | ||||
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Authors
The writers behind this newsletter.
I am founder and principal at Stone Mantel. I've worked with Joe for 25 years. www.stonemantel.co
I am a Wellbeing and Leadership Coach (CPC, ELI-MP, IPEC), behavioral researcher, and host of The Uplifters Podcast, where I interview women who are doing big, brave things in the second half of life.
Author of the 2026 book The Transformation Economy: Guiding Customers to Achieve Their Aspirations, plus The Experience Economy, Mass Customization, Authenticity, and Infinite Possibility: Creating Customer Value on the Digital Frontier.
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