The Experience Strategist
Dave Norton, Aransas Savas, Blake Morgan, Tiffany MuraA newsletter about creating value for customers, employees, and companies.
| Platform |  | Pricing | Only free issues |
|---|---|---|---|
| Publishes | Daily | Issues | 196 |
| Subscribers | Read | theexperiencestrategist.substack.co... |
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Latest Issues
Recent posts by this newsletter. Browse the email archive.
The Role of People in a Highly Intelligent, Highly Customized World
The bank tellers felt it. So did the airline check in agents of yesteryear. As smarter technology advances, certain jobs are put in jeopardy. And by now, most knowledge workers—people who are hired for the expertise and acumen—are starting ...
The Experience Strategy Masterclass Starts in April
Dear Friends,
2025 Trends Webinar: Shaping Tomorrow's Experience Landscape
For twenty years Stone Mantel has been the home of forward looking insights into experience strategy. As we pondered twenty years of insights, our crack team of experience strategists have honed in on four trends that will create value for ...
A Life System is Not a Journey
Dear Friends,
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Authors
The writers behind this newsletter.
I am founder and principal at Stone Mantel. I've worked with Joe for 25 years. www.stonemantel.co
I am a veteran Wellbeing and Leadership Coach (CPC, ELI-MP, IPEC), and I’ve worked with the world’s leading behavior change scientists and companies to help them create more meaningful motivation. Now I host The Uplifters Podcast.
Blake Morgan was called The Queen of Customer Experience by Meta. She's the author of three books on customer experience. She's the host of The Modern Customer Podcast, and is happily married, with two amazing kids.
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