A newsletter about creating value for customers, employees, and companies.
| Platform |  | Pricing | Freemium | Publishes | Weekly |
|---|---|---|---|---|---|
| Issues | 258 | Founded | 2 years ago | Last Issue | 13 days ago |
| Active | |||||
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theexperiencestrategist.substack.co...Latest Issues
Dave Norton's New Book Is Out — Human Context and the Paradigm Shift Every Company Needs to Make
It’s a book launch episode. Human Context: How Intelligent Companies Build Customers — Dave Norton’s new book — released yesterday on Amazon. Joe and Aransas have read the galley. This episode covers the why now, the four frameworks at the...
I Predict: The Near Future is About Human Context
My Prediction
I’m going to make a prediction. In ten years, once AI has become commonplace, strategists will look back on this period and say the top business buzzword was ‘Intelligence’ –but that it should have been ‘Human Context.’ No...
Healthcare Is Coming Back — And It's Getting More Human
The Experience Strategy Podcast | theexperiencestrategist.substack.com
A nurse whose only job was to hold a patient’s hand during a procedure. A debrief with the doctor scheduled before the procedure was even booked. A title acciden...
Personalized Pricing Is Coming — Should You Be Worried?
A Wall Street Journal article from June 3, 2026 asked a question that stopped the hosts cold: What is personalized pricing, and why are lawmakers scrambling to ban it? The premise — that companies might start using behavioral data to charge...
The Transformation Economy Is $3.6 Trillion, and You Need to Pay Attention
A Stone Mantel Summary Report
The Transformation Economy is $3.6 trillion. That number does not exist in any government report, any industry database, or any analyst’s slide deck. We built it ourselves.
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Subscribers, engagement, traffic and sponsorship for The Experience Strategist.
| Subscribers | Engagement | 68 | Monthly Web Visits | ||
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Authors
The writers behind this newsletter.
I am founder and principal at Stone Mantel. I've worked with Joe for 25 years. www.stonemantel.co
I am a Wellbeing and Leadership Coach (CPC, ELI-MP, IPEC), behavioral researcher, and host of The Uplifters Podcast, where I interview women who are doing big, brave things in the second half of life.
Author of the 2026 book The Transformation Economy: Guiding Customers to Achieve Their Aspirations, plus The Experience Economy, Mass Customization, Authenticity, and Infinite Possibility: Creating Customer Value on the Digital Frontier.
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